Operations Manager - Guest Experience - Maryland
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $76,125.00
Work Schedule
Flexible
Benefits
Health Insurance
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
Tuition Reimbursement
Wellness center
Training and Development
rewards program
Merit increases
performance bonuses
service bonuses
Free parking
Free Meals
discounts
Job Description
Live! is a dynamic and fast-paced casino and hotel complex known for delivering an unparalleled guest experience in the entertainment and hospitality industry. Located in Maryland, Live! offers guests a vibrant atmosphere with a blend of gaming, dining, and entertainment options — making it a premier destination for visitors seeking excitement and luxury. The establishment prides itself on a culture rooted in fairness, teamwork, and fun, operating 24 hours a day, seven days a week. Live! distinguishes itself by fostering a welcoming environment, embracing diversity, and offering career growth opportunities to its dedicated team members. With an on-site wellness center... Show More
Job Requirements
- Minimum two years of experience in related function
- finance experience preferred
- college degree in a related field preferred
- ability to comply with all state gaming regulations including obtaining a license
- ability to sit 20 percent of the time and stand 80 percent of the time
- ability to lift up to 15 pounds
- ability to push/pull up to 50 pounds
- ability to carry up to 25 pounds
Job Qualifications
- Minimum two years of experience in related function
- finance experience preferred
- college degree in a related field preferred
- must comply with all state gaming regulations including licensing
- excellent interpersonal, verbal, written, and multimedia communication skills
- knowledge of customer experience concepts and service recovery
- ability to work in changing environments
- confidentiality with proprietary information
- strong problem-solving and prioritization skills
- flexibility for irregular schedules
- knowledge of gaming and alcohol beverage control regulations
- computer proficiency
Job Duties
- Ensure/validate service standards
- work closely with company functional departments to provide feedback and develop innovative solutions
- ensure team members deliver exceptional guest service
- review staffing levels and delegate responsibilities
- review operational activities with executives
- engage and recognize team members
- address and resolve guest and team member issues promptly
- respond to guest surveys and feedback
- follow up on investigations to bring closure
- assist in policy implementation and operational planning
- recommend program improvements to executive team
- provide management direction to department managers and supervisors
- act as senior management in absence of directors
- communicate operational status to top management
- complete daily DSR reports
- participate in monthly meetings and property events
- track and report VLT damages and restitution
- report to Director of Guest Experience and VP of Operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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