Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $71,000.00 - $80,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Healthcare coverage
performance-based incentives
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Employee wellness programs
Job Description
Lucky Strike Entertainment, formerly known as Bowlero Corp, is one of the world's leading location-based entertainment platforms with more than 360 venues across North America. The company specializes in delivering immersive and engaging experiences across various entertainment sectors including bowling, amusement parks, water parks, and family entertainment centers. Additionally, Lucky Strike Entertainment owns the Professional Bowlers Association, a premier league bowling organization with a global fan base. The company is dedicated to providing exceptional guest experiences through its diverse offerings and is a major player in the entertainment industry, known for its innovative approach and commitment to quality.
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Job Requirements
- Minimum 3 to 5 years of experience in operations leadership preferably in an amusement park waterpark hospitality or recreation environment
- Strong knowledge of facility operations safety protocols and customer service principles
- Experience leading teams managing schedules and overseeing multiple departments or areas
- Proven ability to solve problems delegate effectively and manage high-pressure situations
- Excellent communication organization and leadership skills
- Proficiency with Microsoft Office and operational software systems
- Proficiency in English
Job Qualifications
- Minimum 3 to 5 years of experience in operations leadership preferably in an amusement park waterpark hospitality or recreation environment
- Strong knowledge of facility operations safety protocols and customer service principles
- Experience leading teams managing schedules and overseeing multiple departments or areas
- Proven ability to solve problems delegate effectively and manage high-pressure situations
- Excellent communication organization and leadership skills
- Proficiency with Microsoft Office and operational software systems
- Proficiency in English
- CPR AED First Aid certification
- Experience in emergency response planning and incident management
- TIPS and ServSafe certifications
Job Duties
- Manage day-to-day park operations including department readiness staffing coverage scheduling and guest flow
- Supervise departmental leadership and frontline staff to ensure consistent service safety and cleanliness standards
- Collaborate with ride operations and maintenance teams to ensure park attractions and facilities are operational compliant and guest-ready and communicate this with front end staff and guests during arrival process
- Oversee the implementation and enforcement of operational policies safety procedures and emergency response plans
- Monitor labor efficiency inventory control and supply ordering to support departmental needs and budget adherence
- Assist with the recruitment onboarding and performance development of operations team members
- Draft and publish schedules for outlined teams admissions parking season pass turnstiles and bag checks in a timely manner while ensuring all local and federal labor laws are being followed
- Respond to guest feedback and incidents ensuring appropriate resolution documentation and service recovery
- Support compliance with local state and federal safety and health regulations across all operational areas
- Maintain accurate reports related to incidents maintenance logs safety drills and staff certifications as applicable
- Provide leadership presence throughout the park particularly during peak periods weekends and special events
- Promote a positive team-oriented work culture that reflects company values and encourages employee engagement
- Identify and recommend process improvements to enhance guest satisfaction team efficiency and operational performance
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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