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Operations Manager - Grant Street Inn & The J Hotel

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $46,000.00 - $50,000.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life insurance
short-term disability insurance
long-term disability insurance
401(k) with Company Match
Employee Discounts

Job Description

Grant Street Inn and The J Hotel are premier hospitality destinations managed by Strand Hospitality, a renowned hotel management company specializing in delivering exceptional guest experiences across their diverse portfolio of hotels. Both establishments are committed to upholding high standards of comfort, service, and customer satisfaction, attracting travelers seeking quality accommodations with unparalleled hospitality. Strand Hospitality is known for fostering a collaborative work environment where employee growth and guest satisfaction are prioritized alongside operational excellence.

The Operations Manager position at Grant Street Inn and The J Hotel plays a critical role in supporting overall hotel leadership efforts. This i... Show More

Job Requirements

  • Minimum of 5 years hotel experience
  • At least 1-year supervisory experience
  • Experience with hotel brand systems preferred
  • Ability to maintain privacy of guests and employees
  • Detail-oriented and thorough
  • Effective communication skills in English
  • Willingness to work flexible shifts including days off
  • Ability to adjust schedule based on business needs
  • Ability to lift and carry up to 25 lbs
  • Ability to work in a fast-paced environment

Job Qualifications

  • Minimum of 5 years hotel experience
  • At least 1 year supervisory experience
  • Proficient knowledge of hotel reservation systems
  • Experience with hotel brands strongly preferred
  • Excellent guest relations skills
  • Strong leadership and communication skills
  • Ability to work flexibly across different shifts
  • Detail-oriented with strong organizational skills
  • Ability to maintain confidentiality of guest and employee information
  • Effective verbal and written communication skills in English
  • Additional language skills a plus

Job Duties

  • Demonstrate a commitment to guest service by proactively taking action to address guest needs and respond promptly and effectively to guest concerns
  • Develop applicable training material for departments you directly supervise
  • Assist with development of training as needed for any department
  • Recruit, hire, onboard and train department staff
  • Perform all duties of any positions he/she supervises in an exemplary manner, leading by example, filling in any shift as needed due to business needs
  • Assist hotel management with administrative responsibilities such as invoice processing, collecting on overdue accounts, assembling, and scanning audit packets
  • Complete other tasks as assigned

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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