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Operations Manager ("Gerente de Operaciones")
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,000.00 - $81,200.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Paid holidays
Job Description
Azul Hospitality is a reputable and dynamic hotel management company recognized for its commitment to delivering exceptional guest experiences and operational excellence. Known for managing a diverse portfolio of properties, Azul Hospitality emphasizes innovation, quality service, and fostering a supportive work environment for its employees. The company strives to set industry standards in hospitality through its dedication to exceeding guest expectations and optimizing operational performance. Azul Hospitality's dedication to quality and consistency makes it a respected leader in the hospitality sector, often investing in staff development and cutting-edge service strategies to maintain its competitive edge.
The position of Director ... Show More
The position of Director ... Show More
Job Requirements
- High school diploma or equivalent
- Three to five years of management experience in hotel operations
- Valid driver's license
- Ability to travel occasionally
- Knowledge of employment laws and labor regulations
- Proficiency in computer software relevant to hotel operations
- Ability to communicate effectively both verbally and in writing
- Strong leadership and organizational skills
- Ability to handle multiple tasks and operate under pressure
- Commitment to maintaining grooming and attendance standards
- Ability to lift up to 75 lbs occasionally
- Ability to push and pull carts and equipment up to 250 lbs
- Capacity to stand, walk, and sit for extended periods
- Willingness to comply with safety and security policies
Job Qualifications
- High school diploma or equivalent required
- Bachelor’s degree or equivalent preferred
- Three to five years of management experience in hotel operations
- Knowledge of loyalty programs, brand standards, and hospitality systems preferred
- Excellent leadership and customer relations skills
- Strong communication skills including verbal, written, and electronic
- Intermediate computer skills including MS Office and property management systems
- Knowledge of employment laws, safety regulations, and labor relations
- Ability to work independently and self-driven
- Experience with budgeting and financial analysis
- Ability to travel occasionally
- Familiarity with operational software such as PMS, PBX, Key system, and POS
Job Duties
- Coordinate, direct, and manage the hotel operations to achieve maximum profitability, ensure guest satisfaction, protect financial assets, maintain the building
- Work with management team to manage property activities including employees, maintenance, sales, profit and loss controls
- Maximize hotel revenues through up-sell programs, occupancy strategies, and outlet revenues
- Set quarterly department goals and monitor progress
- Maintain standards of guest services and consistent positive guest experiences
- Oversee guest service programs and handle guest needs and complaints professionally
- Assist with HR functions including interviewing, hiring, training, coaching, and performance management
- Control payroll costs and expenses per budgets and forecasts
- Manage property level systems and control procedures for compliance
- Encourage open communication and cooperation among departments
- Monitor supplies inventory and ensure service tools availability
- Ensure facility compliance with regulatory laws such as OSHA
- Attend operational and departmental meetings
- Recommend improvements in operations and procedures
- Practice safe work habits and ensure safety among staff
- Resolve difficult guest problems
- Monitor and provide staff feedback and performance evaluations
- Support sales and operations areas to meet cleanliness and appearance standards
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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