Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $62,400.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Aloft Denver Downtown is a vibrant and contemporary hotel situated in the heart of Denver, Colorado. Part of Azul Hospitality, an esteemed hotel management company known for delivering exceptional guest experiences and maintaining high operational standards, Aloft Denver Downtown is dedicated to providing energetic, tech-savvy travelers with modern amenities and personalized service. This hotel features stylish design, convenient urban location, and a range of facilities geared towards both business and leisure guests, making it a preferred choice in the competitive Denver hospitality market. Being part of a progressive brand, it continuously emphasizes innovation, comfort, and outstanding customer service across all... Show More
Job Requirements
- High school or equivalent education required
- Hotel Operations experience required
- Three to five years of management experience required
- Ability to provide and maintain a valid driver’s license
- Must be able to lift up to 75 lbs occasionally
- Must be able to push and pull carts weighing up to 250 lbs occasionally
- Must be able to stand and walk for extended periods
- Must maintain a neat, clean, and well-groomed appearance
- Regular attendance and punctuality are essential
- Must comply with company safety and attendance policies
- Ability to travel occasionally
- Knowledge of federal, state, and local employment and safety laws
- Must be able to communicate effectively in English
- Must have intermediate computer skills
- Ability to operate office and hotel equipment efficiently
Job Qualifications
- Bachelor’s degree or equivalent preferred
- Knowledge of loyalty programs and brand standards preferred
- Strong leadership and customer relations skills
- Excellent organizational and communication skills
- Proficient in Windows OS, MS Office, PMS, PBX, Key systems, and POS
- Detail oriented with solid problem-solving capabilities
- Knowledge of budgetary analysis and cost control
- Ability to handle conflict with tact and diplomacy
- Self-driven and able to work independently
- Familiarity with federal and state labor laws including Title VII, ADEA, Equal Pay Act, ADA, OSHA, FMLA
Job Duties
- Coordinate, direct, and manage hotel operations to achieve maximum profitability and guest satisfaction
- Work with management team to oversee employee, maintenance, sales, and profit/loss controls
- Maximize hotel revenues through upselling, occupancy strategies, and outlet revenues
- Set and monitor quarterly goals for each department
- Ensure service and product quality standards are met throughout the hotel
- Maintain exceptional guest service standards and positive guest experiences
- Oversee guest service programs and handle guest needs professionally
- Assist with interviewing, hiring, training, coaching, counseling, and performance management
- Monitor and control payroll costs and expenses according to budgets and forecasts
- Manage P&L aspects by controlling costs and achieving budgeted CPOR
- Ensure compliance with corporate policies, OSHA, and other regulations
- Foster open communication across departments to support guest and staff service
- Resolve guest complaints and encourage staff to exceed guest expectations
- Provide feedback, counseling, and performance evaluations to staff
- Attend operational and departmental meetings
- Recommend changes or innovations to improve service and quality
- Monitor supply inventories to ensure adequate tools for staff
- Practice and promote safe work habits
- Ensure facility compliance with regulatory laws
- Maintain familiarity with company policies and employee benefits
- Assist with guest inquiries and report safety or maintenance issues
- Follow all company safety and security policies
- Perform other duties as requested by the General Manager
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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