Operations Manager - Front Desk, Housekeeping, Food & Beverage
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.37 - $36.54
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Residence Inn by Marriott Boston Cambridge is part of Marriott International, one of the world’s leading hospitality companies renowned for its commitment to delivering exceptional guest experiences. Located in the vibrant city of Cambridge, Massachusetts, this hotel caters primarily to long-term travelers who need comfortable and spacious accommodations with the conveniences of home. The Residence Inn brand prides itself on offering suites with full kitchens, designed to help guests thrive on extended stays by providing a welcoming environment that supports both business and leisure needs. The hotel is situated in a prime location, making it an ideal choice for visitors... Show More
Job Requirements
- High school diploma or GED
- minimum 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- minimum 2 years experience in related area
- strong leadership skills
- excellent communication abilities
- ability to handle multiple operational departments
- knowledge of hospitality standards and procedures
- capability to perform financial analysis
- skilled in employee relations and training
- commitment to guest satisfaction
- availability for full-time schedule
Job Qualifications
- High school diploma or GED with 4 years of related experience
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience
- strong leadership and team development skills
- excellent communication and interpersonal skills
- proficiency in managing multiple departments or operational areas
- ability to analyze financial and performance data
- customer service excellence
- knowledge of hospitality industry standards
- experience in employee hiring and training processes
Job Duties
- Ensures that team goals related to guest tracking and productivity are communicated
- understands employee and guest satisfaction results and develops action plans accordingly
- supports team capability development to meet operational expectations
- leads by example with confidence, energy, and enthusiasm
- assists employees in anticipating and exceeding guests’ needs
- follows property-specific second effort and recovery plans
- publishes guest satisfaction results timely including comment cards and guest letters
- takes proactive approaches to employee concerns and maintains professionalism
- communicates all goals and results with employees regularly
- conducts semiannual one-to-one meetings with staff
- assists in scheduling to meet guest and occupancy goals
- performs hourly job functions as needed
- provides excellent customer service and is approachable for all guests
- addresses guest concerns proactively
- extends professionalism and courtesy to guests
- responds timely to customer service requests
- ensures all team members meet or exceed hospitality standards
- assists with annual quality audits in collaboration with GM and RD
- enforces key control programs
- understands financial statements, sales, and performance data
- participates in interviewing and hiring decisions
- ensures thorough and timely orientation for new hires
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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