Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
employee discount
401(k) savings plan
Tuition Assistance
Job Description
SEA LIFE Dallas is part of Merlin Entertainments, a global leader in location-based family entertainment. This company operates a variety of attractions that create memorable and engaging experiences for guests of all ages. SEA LIFE Dallas focuses on marine life conservation and education, offering families and visitors a unique opportunity to explore diverse underwater ecosystems and learn about aquatic creatures through interactive exhibits and immersive environments. Known for its commitment to high-quality guest experiences and operational excellence, the venue combines entertainment with education, making it a top choice for visitors in Grapevine, Texas.
The Operations Manager - Cluste... Show More
The Operations Manager - Cluste... Show More
Job Requirements
- High school diploma or GED required
- minimum of three years in the service industry with at least three years in a management or leadership role
- experience in a theme park, attraction, museum, hotel, theater, or similar guest-focused environment preferred
- ability to manage multiple projects and fast-paced operational challenges with confidence and flexibility
- strong computer skills including Microsoft Excel, Outlook, and Word
- excellent communication, interpersonal, and organizational skills
- highly motivated, hands-on leader
Job Qualifications
- High school diploma or GED
- college degree is a plus
- Minimum of three years in the service industry with at least three years in management or leadership roles
- Experience in theme park, attraction, museum, hotel, theater, or similar guest-focused environment preferred
- Proven success in leading teams and developing talent
- Strong organizational, interpersonal, and communication skills
- Ability to manage multiple projects and priorities in a fast-paced environment
- Proficiency in Microsoft Excel, Outlook, and Word
- Motivated, hands-on leader who thrives in dynamic settings
- Passion for creating unforgettable guest experiences and supporting team success
Job Duties
- Drive guest satisfaction and operational performance by meeting or exceeding daily, weekly, and annual KPIs, per capita, transaction value, and mystery visit targets
- Lead the Guest Experience Team to deliver world-class, guest-obsessed service every day
- Recruit, onboard, train, and develop team members, supporting growth through coaching, appraisals, and Personal Development Plans
- Ensure the highest standards of service, cleanliness, safety, and technical operation across all assigned areas
- Serve as Manager on Duty when required, confidently covering all guest-facing positions as needed
- Partner with the General Manager to create compliant labor budgets, schedules, and operational plans for various day-types and seasonal needs
- Monitor, maintain, and enhance the visual appeal and functionality of assigned areas, recommending improvements to the General Manager
- Analyze financial, admission, and performance reports to recommend operational enhancements and drive profitability
- Collaborate with Marketing and Sales as directed by General Manager to support events, new exhibits, and special initiatives
- Lead by example, promoting positivity, teamwork, and company values at every opportunity
- Maintain compliance with internal audits, health and safety standards, and all company policies
- Perform other duties as assigned to ensure smooth and magical operations for guests and staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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