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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $65,000.00
Work Schedule
Standard Hours
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) with Company Match
Tuition Assistance
discounted room rates
Training
Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hospitality company dedicated to delivering exceptional lodging experiences across its portfolio of hotels and resorts. With a commitment to quality and guest satisfaction, Concord Hospitality has established itself as a leader in the hospitality industry by nurturing a culture that values integrity, community, profitability, and fun. They emphasize an Associate First culture, investing heavily in the growth, training, and development of their team members to foster professional advancement and personal balance. Their diverse and inclusive workplace strives to be a Great Place to Work for all employees, creating an inspiring environment where associates and guests... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 3-5 years experience in hotel operations management
- Demonstrated ability to lead and motivate teams
- Excellent interpersonal and organizational skills
- Proficiency in operational and financial reporting
- Ability to respond effectively to guest concerns
- Strong commitment to fostering a positive workplace culture
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Previous hotel leadership experience in operations, rooms, or front office management
- Strong leadership, communication, and problem-solving skills
- Proven ability to analyze data, manage budgets, and drive results
- Commitment to guest-first and associate-first culture
Job Duties
- Inspire greatness in your team
- Encourage and support team members to reach their full potential
- Create a work environment that is a Great Place to Work for all
- Lead with integrity, transparency, respect, and professionalism
- Care for your team and their families
- Lead and support department heads to ensure operational goals are met and aligned with brand standards
- Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
- Review guest feedback and implement action plans to continually improve satisfaction scores
- Respond to guest concerns with professionalism, ensuring quick and effective resolution
- Stay visible on property and engage with guests to gather feedback and strengthen relationships
- Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
- Support HR processes including hiring, training, performance coaching, and policy compliance
- Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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