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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive salary
performance-based bonuses
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Holiday pay
Professional development opportunities
Job Description
Fun Town RV (FTRV), founded in 2010, has rapidly grown into the largest RV chain in Texas, currently operating 36 locations with plans for further expansion. Known for its customer-centric approach, Fun Town RV offers top RV brands at competitive prices, backed by a thorough 100+ point inspection process for every RV sold. The company's reputation for excellent customer service and quality products has positioned it as a leader in the RV industry across Texas. Fun Town RV prides itself on its core values, including honesty, accountability, a positive attitude, and a passion for exceeding customer expectations. The company fosters... Show More
Job Requirements
- Bachelor’s degree in business automotive or related field preferred
- 5-7 years of RV service operations management experience
- proven leadership and team management abilities
- strong knowledge of RV service maintenance procedures and PDI
- excellent customer service and communication skills
- financial management experience including budgets and KPIs
- ability to resolve conflicts and build relationships
- proficiency with dealership management software desirable
Job Qualifications
- Bachelor’s degree in business automotive or related field preferred
- minimum of 5-7 years of RV service operations management experience
- proven leadership and team management skills with track record of building high-performing teams
- strong knowledge of RV service and maintenance including diagnostic tools and PDI processes
- excellent customer service and communication skills with ability to resolve conflicts and build client relationships
- financial acumen with experience managing budgets P&L statements and KPIs
- proficiency in dealership management software Motility is a plus
Job Duties
- Lead train and motivate service and PDI teams to ensure high performance and customer satisfaction
- establish performance expectations and provide coaching feedback and support
- foster a positive collaborative work environment encouraging continuous improvement
- oversee day-to-day service parts and warranty operations ensuring timely and accurate completion of tasks
- manage workflow to optimize scheduling minimize downtime and increase technician productivity
- ensure compliance with safety regulatory and company policies
- manage delivery walk thru process and delivery pad
- maintain strong dealer satisfaction ensuring service tasks meet or exceed expectations
- develop initiatives to improve satisfaction and retention
- resolve escalated complaints and concerns professionally and timely
- manage departmental budgets labor costs parts inventory and overhead expenses to achieve profitability
- monitor financial performance identifying opportunities to increase revenue and reduce costs
- implement strategies for growth and efficiency including new processes with manufacturing partners
- oversee PDI process ensuring all RVs meet quality standards before delivery
- implement quality control procedures to minimize rework and ensure workmanship
- collaborate with inventory and dispatch teams for seamless coordination
- manage warranty administrators ensuring proper claims submission and documentation
- track and report on KPIs including PDI production technician productivity warranty profitability dealer satisfaction and quality metrics
- use data to identify improvement areas and implement corrective actions
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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