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Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $41,300.00 - $78,100.00
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Benefits

Free play
Half-price food
Health Insurance
Dental Insurance
Vision Insurance
401(k) playmaker match
Mental well-being platform

Job Description

Topgolf Entertainment Group is a global leader in sports and entertainment, known for redefining the traditional golf experience through innovative technology and dynamic social environments. With locations across the United States and internationally, Topgolf offers a unique blend of golf, food, music, and entertainment designed to appeal to a wide audience from casual players to seasoned golfers. The company’s commitment to creating memorable guest experiences through a blend of fun, hospitality, and technology has made it a top destination for group events, parties, and corporate gatherings. As a full-time employer, Topgolf values diversity, inclusion, and equal opportunity, fostering a respectful... Show More

Job Requirements

  • 15+ years of restaurant, hotel or golf course management experience
  • At least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • High school diploma or equivalent
  • Ability to work on a team
  • Energy and enthusiasm
  • Excellent communication, time management and organization skills
  • A high level of self-awareness and integrity
  • Ability to work in extreme weather conditions for extended periods
  • Availability to work varied shifts including evenings, weekends and holidays
  • Ability to stand and walk for long periods including maneuvering stairs
  • Ability to obtain required licenses and certifications applicable to location

Job Qualifications

  • 15+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • Multi-unit management experience is desired but not required
  • High school diploma or equivalent
  • Excellent communication, time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity
  • Ability to work in extreme weather conditions for extended periods of time
  • Availability to work varied shifts, including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs
  • Ability to obtain required licenses and certifications for your location

Job Duties

  • Supervise the Department Managers and their teams in providing best-in-class service
  • Coach and develop their direct reports and the team
  • Drive Associate engagement
  • Uphold operating standards and drive Guest and team safety and satisfaction
  • Hold leaders accountable for managing venue operations
  • Hold departments accountable for budgets and spending
  • Forecast and control sales and expenses
  • Delegate and follow-up on the completion of tasks
  • Demonstrate Topgolf's core values: Fun, One Team, Excellence, Edgy Spirit and Caring
  • Interact with Guests to check on the quality of their experience
  • Leverage business metrics and trends to drive performance and to maximize profit and revenue
  • Cultivate relationships with community leaders and organizations to ensure strong connections

Job Qualifications

Experience

Expert Level (7+ years)


Job Location

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