OPERATIONS MANAGER

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Professional development opportunities

Employee wellness programs

Job Description

Hyatt is a globally recognized hospitality company renowned for its commitment to delivering exceptional guest experiences through attentive and caring service. Known for its distinguished portfolio of luxury hotels, resorts, and vacation properties, Hyatt prioritizes a culture of excellence and inclusivity. Their dedicated associates focus on creating meaningful and efficient service experiences that foster loyalty and satisfaction among visitors worldwide. As a leading name in the hotel industry, Hyatt emphasizes the professional development of its team and the continuous enhancement of guest service standards.

This position is an Operations Manager role within Hyatt, reporting directly to the hotel Assistan... Show More

Job Requirements

High school diploma or equivalent
Minimum four years progressive experience in hotel rooms management
Proven ability to manage both front office and housekeeping operations
Strong leadership and communication skills
Experience with budgeting and labor cost management
Ability to respond promptly and effectively to guest requests and complaints
Fluency in English
Proficiency with Microsoft Word and Excel
Excellent organizational and interpersonal skills

Job Qualifications

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
Four years or more of progressive hotel rooms management experience, typically with Hyatt
Ability to work in both the front desk and housekeeping operation interchangeably based on business needs
Previous hotel pre-opening experience preferred
Service oriented style with professional presentation skills
At least two years progressive management experience within the rooms division of a hotel
Hotel or hospitality degree an asset
High energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Proficient in Microsoft Word and Excel
Excellent organizational, interpersonal and administrative skills

Job Duties

Responsible for short and long term planning and the management of the hotel’s front office operations
Ability to work in both the front desk and housekeeping operation interchangeably based on business needs
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt service standards and procedures
Perform all tasks of a front office staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insure proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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