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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $32.69
Work Schedule
Standard Hours
Job Description
Element Reno Experience District is part of the Marriott International family, a global leader in the hospitality industry known for its commitment to exceptional guest experiences and inclusive work environments. Located in the vibrant city of Reno, Nevada, this hotel caters to travelers seeking a blend of comfort, sustainability, and innovative design. Element hotels emphasize eco-friendly practices and well-being, providing guests with an environment that feels like home even when they're away. The brand is dedicated to offering more than just accommodations — it promotes a lifestyle where guests can thrive during their stay. This philosophy is reflected in the... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- 2 years experience in guest services or related area
- strong leadership skills
- excellent communication skills
- ability to analyze guest satisfaction data
- knowledge of hotel operations
- proficiency in staff training and scheduling
- customer service skills
- problem-solving abilities
- ability to conduct quality audits
- experience managing key control programs
Job Qualifications
- High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with 2 years of experience
- strong leadership and communication skills
- ability to analyze guest satisfaction data and implement improvements
- knowledge of hotel operations and profitability management
- experience in staff training and development
- proficiency in scheduling and staffing management
- excellent customer service and problem-solving abilities
- capability to conduct quality audits and manage key control programs
Job Duties
- Ensure goals are translated to the team regarding guest tracking and productivity
- understand employee and guest satisfaction results and communicate action plans
- assist in ensuring team capabilities meet expectations
- lead by example with self-confidence, energy, and enthusiasm
- assist employees in understanding and exceeding guest needs
- follow property-specific second effort and recovery plans
- publish all guest satisfaction results timely
- proactively address employee concerns
- extend professionalism and courtesy to employees and guests at all times
- communicate goals and results to employees
- conduct semiannual one-on-one meetings with staff
- assist and teach team scheduling against guest and occupancy goals
- perform hourly job functions as needed
- provide excellent customer service and remain approachable
- proactively handle guest concerns
- respond timely to customer service requests
- ensure team members meet hospitality standards
- assist in annual quality audits
- ensure key control program viability
- understand financial statements and performance data
- interview candidates and assist in hiring decisions
- ensure thorough orientation for new team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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