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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $67,000.00 - $70,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
performance bonuses
Job Description
Highgate Hotels is a dynamic and leading real estate investment and hospitality management company with a diverse and expansive portfolio valued at over $15 billion in assets under management. This global company manages more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a rich history of over 30 years in the hospitality industry, Highgate stands out as an innovator and a trusted name, offering expert management and guidance through all phases of property ownership, from initial planning and development to recapitalization or disposition. Their strategic approach emphasizes not only operational excellence but also a strong... Show More
Job Requirements
- At least 5 years of progressive experience in a hotel or related field
- Or a 2-year college degree and minimum 3 years of progressive experience
- Or a 4-year degree and minimum 1 year of progressive experience
- Previous supervisory responsibilities
- Proficient in Windows, company-approved spreadsheets, and word processing
- Ability to communicate effectively both verbally and in writing
- Ability to multitask and prioritize departmental functions
- Ability to handle problems including anticipating, preventing, and identifying solutions
- Must maintain confidentiality
- Maintain regular attendance in compliance with company standards
- Maintain high standards of personal appearance and grooming
- Comply with company standards and regulations
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field
- Or a 2-year college degree and minimum 3 years of progressive experience
- Or a 4-year degree and minimum 1 year of progressive experience
- Previous supervisory responsibilities
- Proficient in Windows, company-approved spreadsheets, and word processing
- Effective communication skills verbally and in writing
- Ability to multitask and meet deadlines
- Friendly, courteous, and service-oriented attitude
- Ability to handle problems proactively and maintain confidentiality
- Maintain high standards of personal appearance and grooming
- Comply with company standards and regulations
Job Duties
- Assist the Director and Assistant Director of Front Office with managing the Front Office operation
- Provide support to other hotel departments including Food & Beverage, Housekeeping, and Engineering
- Provide strong lobby presence to assist front desk agents and guests
- Provide all aspects of shift coverage in Food & Beverage operations as needed
- Balance the hotel room type inventory
- Ensure all lobby, Mezzanine, and Food & Beverage areas meet Paramount standards including cleanliness and signage
- Monitor and action Nor 1 upsell program
- Handle guest special requests and customer complaints during the shift
- Perform all front desk duties
- Investigate and manage complaints, disturbances, and emergencies during the shift
- Manage employee payroll, track attendance, conduct call-arounds for overtime
- Coach, train, counsel hourly associates and administer discipline
- Perform Night Audit functions and produce reports
- Prepare and distribute reports as required
- Attend meetings to promote morale, productivity, and efficient operations
- Participate in Management On Duty coverage as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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