Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive compensation
Opportunity to work in a supportive and dynamic team environment
Employee Discounts
wellness programs
Career growth and development opportunities

Job Description

Hampton Inn Boston-Natick is a distinguished hotel located in Natick, Massachusetts, that forms part of the well-known Hampton Inn brand, recognized globally for quality and dependable hospitality services. This establishment prides itself on delivering exceptional guest experiences through its commitment to comfort, cleanliness, and customer satisfaction. With a firm focus on quality service and a welcoming environment, Hampton Inn Boston-Natick caters to a diverse clientele ranging from business travelers to families, ensuring each guest feels valued and cared for during their stay. The hotel operates with a dedicated team that supports a positive workplace culture fostering growth, development, and success... Show More

Job Requirements

  • Proven experience in hospitality management, preferably overseeing multiple departments
  • Strong leadership and team management skills
  • Exceptional organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Proficient with operational software and Microsoft Office Suite
  • Ability to work flexible hours, including weekends and holidays

Job Qualifications

  • Proven experience in hospitality management, preferably overseeing multiple departments
  • Strong leadership and team management skills
  • Exceptional organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Proficient with operational software and Microsoft Office Suite
  • Ability to work flexible hours, including weekends and holidays

Job Duties

  • Oversee and coordinate the daily operations of housekeeping, front office, and breakfast services
  • Develop and implement operational policies and procedures to ensure efficiency and quality
  • Train, mentor, and manage department supervisors and staff to maintain high performance and professionalism
  • Create schedules and monitor staffing levels to meet operational needs while controlling labor costs
  • Monitor guest feedback and resolve any issues to maintain excellent customer satisfaction
  • Collaborate with other departments to support overall hotel operations and business objectives
  • Ensure compliance with health, safety, and regulatory requirements

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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