Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company boasting over $15 billion in assets under management. With a global portfolio encompassing more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate stands as a leader in the hospitality industry. The company has a robust 30-year track record marked by innovation, offering expert guidance throughout all phases of the property life cycle—from planning and development to recapitalization and disposition. Highgate's diverse portfolio includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring contemporary programs and digital expertise. The company... Show More
Job Requirements
- High school diploma or equivalent
- At least 6 years of progressive experience in hotel management or related field
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Ability to work flexible hours including weekends and holidays
- Proficient in hotel management software and financial systems
- Ability to manage multiple departments effectively
- Knowledge of hospitality industry standards and regulations
- Ability to maintain confidentiality and handle sensitive information
- Commitment to delivering exceptional guest service
- Willingness to participate in ongoing training and development
- Physical ability to perform tasks including occasional lifting of up to 20 pounds
- Must maintain professional appearance and demeanor
- Adherence to company policies and procedures
- Must be able to work in a fast-paced and dynamic environment
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or 4-year college degree with 4 to 5 years related experience or 2-year college degree with 5 to 6 years related experience
- Ability to work long hours as required
- Capable of exerting up to 20 pounds of force occasionally and up to 10 pounds frequently
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all employees and guests
- Skilled at listening understanding and clarifying concerns
- Ability to multitask and prioritize departmental functions
- Attentive friendly courteous and service-oriented approach
- Attend all required hotel meetings and trainings
- Participate in M.O.D coverage as needed
- Maintain regular attendance per company standards
- Maintain high personal appearance and grooming standards including wearing nametags
- Comply with company standards for safe and efficient operations
- Identify problems and assist in implementing solutions
- Effective problem handling including anticipating and resolving issues
- Ability to understand and evaluate complex information to meet objectives
- Maintain confidentiality of information
- Willingness to perform other duties as assigned by management
Job Duties
- Focus on front office operation including training scheduling daily duties etc
- Tour operating departments daily making adjustments with department heads
- Conduct weekly staff meetings including training sessions and review sales and operations
- Meet financial review dates and corporate programs timely
- Hold monthly financial review with managers and supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers through competency and corporate training
- Participate in M.O.D coverage as scheduled
- Maintain contact and monitor management trainees
- Adhere to company policies and train new managers for compliance
- Oversee hotel budget process as required
- Ensure training in service standards in all departments
- Assist in creating a positive team environment focused on guests
- Inspect rooms regularly with housekeeping and engineering
- Ensure daily invoice processing using A/P process
- Ensure timely submission of financial documents to corporate
- Maintain cleanliness and property maintenance through inspections
- Ensure employees provide friendly courteous and efficient guest service
- Forecast hotel financial position monthly and analyze data
- Conduct management interviews and hiring procedures
- Interview final candidates for management roles
- Perform department manager performance appraisals
- Motivate coach counsel and discipline management staff
- Perform duties as requested by senior operations leadership
- Ensure fair and equitable treatment of employees
- Meet and assist clients touring property
- Greet guests during peak times and offer assistance
- Ensure hotel safe and security procedures and audits
- Conduct monthly credit meetings and manage credit policies
- Complete corporate training modules and become certified trainer
- Ensure scheduled meetings occur on property
- Supervise all food and beverage personnel
- Respond promptly to guest complaints
- Prepare and monitor F&B budget and performance
- Monitor industry trends and maintain competitiveness
- Collaborate with executive committee on F&B issues
- Keep supervisor informed of issues needing attention
- Coordinate loss prevention in F&B
- Submit required reports timely
- Conduct regular department meetings
- Monitor service and product quality
- Assist in menu planning and preparation
- Ensure timely purchase of F&B items within budget
- Oversee employee cafeteria operations
- Comply with liquor laws and health regulations
- Ensure departmental SOP compliance
- Train department heads on SOPs and job tasks
- Attend and conduct trainings
- Interview candidates for F&B positions
- Attend all required meetings including pre-post convention
- Ensure overall guest satisfaction
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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