Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with Employer Contribution
Job Description
The Lakefront Anchorage Hotel, formerly known as the Millennium Hotel, is a prominent hospitality establishment located on the picturesque shores of Lake Spenard in Anchorage, Alaska. This hotel is ideally situated just one mile from Anchorage International Airport and four miles from downtown Anchorage, making it a convenient and attractive destination for travelers and tourists looking to explore the natural beauty and cultural experiences Alaska has to offer. Featuring 248 well-appointed guest rooms and three distinguished food and beverage outlets, the Lakefront Anchorage Hotel combines comfort and elegance with the spirit of Alaskan adventure to provide guests with a memorable... Show More
Job Requirements
- College degree in hospitality or tourism preferred
- must have five years of experience in the hospitality industry
- must be able to coordinate and communicate effectively on all levels of the organization both verbally and in written format
- excellent customer service skills
- ability to work under pressure and treat all individuals with respect and professionalism
- must be able to maintain confidentiality of all information
- read and interpret business records and statistical reports
- use mathematical skills to interpret financial information and prepare budgets
- understand government regulations covering business operation
- make business decisions based on production reports and experience
- must be able to lift 20 lbs maximum with frequent lifting and/or carrying objects weighing up to 10 lbs
- requires walking or standing to a significant degree
Job Qualifications
- Must be able to coordinate and communicate effectively on all levels of the organization both verbally and in written format
- excellent customer service skills
- able to communicate well verbally and in writing, understanding of hospitality operations
- high energy with presence and excellent presentation
- ability to work under pressure and treat all individuals with respect and professionalism
- work as a team player
- great problem solving skills
- be creative and think out of the box when solving problems or presenting new ideas
- be flexible and adaptable as it relates to the work and working with others
- great interpersonal skills by focusing on the conflict without blaming
- must be able to maintain confidentiality of all information
- read and interpret business records and statistical reports
- use mathematical skills to interpret financial information and prepare budgets
- analyze and interpret established policies
- understand government regulations covering business operation
- make business decisions based on production reports and experience
- deal with general public, customers, employees, and government officials with tact and courtesy
- plan and organize the work of others
- change activity frequently and cope with interruptions
- accept full responsibility for managing an activity
Job Duties
- Work closely with General Manager and Controller to submit and coordinate capital expenditure proposals
- respond to social media postings in a timely manner and use positive responses and empathy when responding to guest complaints
- openly engage in dialogue with service-oriented departments and staff to develop strategies aligned with our branding for improved and measurable results
- accumulate basic knowledge about the hotel's amenities, rates and packages, meeting and event space and food and beverage facilities, shows rooms and conducts site visit tours as needed
- develop a strong understanding for the Property Management System employed by The Lakefront Anchorage
- conduct periodic guest service training sessions to ensure elevated guest service principles are adhered to
- develop programs to improve guest service interactions and reduce guest complaints
- work closely with Front Office Manager to develop guest resolution processes for the front desk staff
- promote Trip Advisor and the important role it plays in hotel success
- oversee overall day-to-day hotel operations as delegated by the General Manager
- generate projected revenue levels and guest satisfaction through proper supervision
- participate in development of short term and long term financial and operational plans
- ensure efficient operation of Housekeeping and Front Office Departments
- ensure security for hotel assets
- remain current on business trends and local activities
- meet assigned departmental budgets and monitor financial statements
- hire, fire, perform performance evaluations, and develop employees
- maintain compliance with all local, state, and federal laws and regulations
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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