Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Tuition Assistance
discounted hotel stays
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality Enterprises is a renowned hospitality company committed to delivering exceptional guest experiences through quality accommodations, unparalleled customer service, and a strong company culture. As a leading hotel management company, Concord prides itself on fostering an associate-first environment that inspires personal and professional growth at every level of the organization. With a solid emphasis on integrity, community, profitability, and fun, Concord has developed a reputation for excellence in hospitality operations across North America.
We are excited to announce an opening for an Operations Manager position at Concord Hospitality. This full-time role offers competitive wages and a comprehensive suit... Show More
We are excited to announce an opening for an Operations Manager position at Concord Hospitality. This full-time role offers competitive wages and a comprehensive suit... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of experience in hotel or hospitality operations
- Strong understanding of guest service principles
- Ability to lead and motivate a diverse team
- Proficient in Microsoft Office and hotel management software
- Excellent organizational skills
- Flexibility to work varied shifts including weekends and holidays
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- Proven experience in hotel or hospitality operations management
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Ability to analyze financial and operational reports
- Experience with guest satisfaction and service quality initiatives
- Familiarity with budgeting and cost control processes
Job Duties
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
- Analyzes service issues and identify trends
- Successfully works with department heads to ensure proper processes are being met
- Communicates effectively any rising concerns to General Manager to keep property headed in positive direction
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
- Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
- Monitors Rooms operations sales performance against budget
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps restaurants, hotels, and hospitality businesses hire.
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