Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Opportunity to develop talent
Grow within property and across the world
Corporate social responsibility activities
Industry-leading training
Career Development
Recognition and rewards
inclusive work environment
Job Description
Fairmont Heritage Place, Ghirardelli Square is a distinguished luxury residential accommodation located in San Francisco, formed through a unique partnership between two of the city's most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts. This Private Residence Club features 53 one, two, and three-bedroom residences, setting a high standard for luxury living and hospitality. The property represents an extraordinary blend of heritage and contemporary elegance, offering unparalleled service to both owners and guests. As a part of the globally respected Fairmont Hotels & Resorts brand, known for landmark properties like The Savoy in London and The Plaza in New... Show More
Job Requirements
- Provide proof you are legally entitled to work in the United States
- Frequent verbal communication that requires speaking, hearing
- Frequent written communication that requires typing, reading, writing
- Occasional standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting 50 lbs and more
Job Qualifications
- 2 years-experience leading a team in a hospitality setting required
- Experience in residential management and owner relations preferred
- University/ College degree in a related discipline preferred
- Computer literacy in Microsoft office required
- Excellent written and oral communication skills required
- Previous experience with a Property Management System required
- Highly responsible and reliable
- Strong interpersonal and problem-solving abilities
- Ability to work well under pressure
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on owner and guest needs, remaining calm and courteous at all times
Job Duties
- Consistently offer professional, friendly, and engaging service
- Lead and manage all aspects of the operations, ensuring all service standards are followed
- Maintain a collaborative working relationship with Housekeeping, Accounting and Maintenance teams
- Effectively balance operational, administrative, and team needs
- Maintain strong financial performance through management of expenses and revenues
- Assist Director of Owner Experience and Revenue Manager with accurate tracking of Reciprocal Use deposits and overall owner usage
- Conduct inventory regularly for Residence Services and Owner Services
- Assist Director of Owner Experience with managing owner website and social media
- Assist with monthly purchasing
- Create and distribute schedules on a weekly basis, while complying with the CBA
- Track attendance and manage timekeeping daily
- Oversee payroll management and ensure timelines are followed for payroll processing
- Communicate through pre-shift briefings, emails and monthly departmental meetings all pertinent information for the respective shift and areas of operation
- Assist with inspection of residences
- Complete quality control checks of reservations and profiles
- Adhere to all Davis Stirling Civil Code and HOA Governing Documents on Owner Services including fluent knowledge of the CROA Reservation Policies and Procedures, Fee Schedule, and Annual Policy Statement
- Ensure compliance with all SOPs
- Participate in various property committee meetings
- Maximize revenue through participating in room upsell program
- Maximize loyalty by overseeing in ALL enrollment program
- Oversee recovery program for guests and owners
- Produce and analyze trends of all service tracking reports
- Assist in recruitment and ensure completion of training new hires
- Responsible for coaching and performance management for supervisors and team
- Collaborate with Director Owner Experience and support owner social engagement events throughout the calendar year
- Develop and maintain strong Owner relationships
- Ensure information is properly recorded in ACDC (Accor’s global Loyalty system) and internal owner profile binders
- Oversee team shift checklists to ensure task completion
- Create housekeeping boards daily and associated tasks as needed
- Review daily operating packet and sign off as needed
- Manage guest reviews
- Follow all safety policies
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is built for hospitality recruitment.
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