Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,700.00 - $76,900.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Same-day pay
vacation days
Personal Days
Holiday pay
Employee Discounts
Online training
Employee assistance program
Jury duty leave
Bereavement leave
Job Description
Hampton Inn Cincinnati Airport South is a distinguished hotel property managed by Commonwealth Hotels, a leading hospitality management company with a strong reputation for delivering exceptional guest and associate satisfaction, premium market performance, and superior return on investment since its founding in 1986. Located conveniently just off the intersection of I-71 and I-75, this hotel boasts an ideal position near shopping centers, dining options, and St. Elizabeth Florence Hospital. It is also just 11 miles away from downtown Cincinnati and offers a complimentary five-mile shuttle service to the Cincinnati/Northern Kentucky International Airport, making it accessible and convenient for both travelers... Show More
Job Requirements
- High school diploma or equivalent required
- minimum 3 years of experience in hotel operations or management preferred
- proficiency in hospitality software systems such as PMS and POS
- strong leadership and interpersonal skills
- excellent communication abilities
- ability to handle guest complaints diplomatically
- knowledge of health safety and regulatory compliance standards
- must be able to work flexible hours including weekends and holidays
- capability to adapt to a fast-paced environment and manage stress effectively
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- prior experience in hotel operations management or similar role
- strong leadership and team management skills
- excellent verbal and written communication abilities
- proven customer service excellence
- understanding of budgeting forecasting and financial reporting
- familiarity with hotel management software like PMS and POS
- ability to multitask and prioritize operational tasks
- problem-solving and decision-making capabilities
- flexibility to work weekends and holidays
Job Duties
- Oversee daily hotel operations ensuring departments such as front desk and housekeeping function efficiently and meet service standards
- actively support sales team in prospecting and maintaining group and negotiated business
- assist in hiring training and managing staff ensuring a motivated team that delivers exceptional guest experience
- handle guest complaints resolve issues and ensure customer satisfaction by maintaining high service standards
- ensure compliance with health safety and regulatory requirements including brand standards and company policies
- collaborate with sales team to promote the property and increase occupancy and revenue
- act as General Manager in their absence making critical decisions and ensuring seamless operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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