Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $70,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Paid holidays
Job Description
This job opportunity is with Embassy Suites, a well-known hotel brand globally recognized for providing exceptional guest services and comfortable accommodations. Embassy Suites operates full-service hotels that combine contemporary design with premium amenities, ensuring an enjoyable and memorable stay for all guests. The brand places a strong emphasis on hospitality, teamwork, and upholding high standards in all departments, including front office and housekeeping. Embodying the LOU (Lead, Ownership, Urgency) philosophy, the hotel fosters a culture where all employees are encouraged to show leadership by taking ownership of situations and responding promptly to guests' needs, ensuring an excellent customer experience is... Show More
Job Requirements
- Minimum of high school education or equivalent
- previous experience in front office or housekeeping operations
- supervisory experience of at least 1 year
- ability to work varied schedules including evenings, nights, and weekends
- computer proficiency with Word and Excel
- excellent communication skills
- strong organizational and interpersonal skills
- physical ability to stand frequently and occasionally lift up to 25 pounds
- required vision abilities including close vision, color vision, and depth perception
Job Qualifications
- Previous experience in a similar position
- minimum of 1 year of supervisory experience
- computer skills including Word and Excel
- clear concise written and verbal communication skills
- strong organizational skills
- excellent interpersonal skills
Job Duties
- Assist within the rooms division with managing the front office and housekeeping operations
- provide a strong lobby presence to assist front desk agents and guests
- provide coverage for all aspects of shift work in the front office and housekeeping operations as needed
- monitor the pre-arrival planning process to deliver against guest preferences effectively, maximize the use of room inventories, and drive incremental revenue
- understand brand standards and operational requirements for performance in each discipline area
- coordinate labor scheduling and lead shifts across each discipline area depending on property needs
- direct and work with team members to carry out guest arrival and departure procedures
- ensure front office and housekeeping are functioning to Embassy Suites standards including cleanliness and signage
- handle guests' special requests and customer complaints during shift
- perform all other front desk duties and responsibilities
- investigate and handle complaints, disturbances, emergencies, etc. during shift
- manage team members' attendance calendars and time edits, and conduct call-around for shifts as needed
- coach, train, and counsel hourly team members and administer discipline as needed
- perform some night audit functions, be able to review all night audit-related procedures, and be able to produce night audit reports
- attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency
- attend all hotel-required meetings and training
- perform any other duties as assigned by the general manager
- maintain regular attendance in accordance with hotel standards
- adapt to varying schedules including evenings, nights, and weekends
- comply fully with Embassy Suites rules and regulations for safe and effective hotel operation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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