Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.25 - $36.06
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Dolphin Hotels is a distinguished hospitality company dedicated to enhancing the well-being of its guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming. The company recognizes that travel can often disrupt a guest's usual well-being and strives to partner with its guests in maintaining control and soaring above the challenges they may encounter while on the road. Through its attentive and anticipatory service, Dolphin Hotels ensures that every guest experience is not just satisfactory but uplifting, helping guests leave feeling better than when they arrived. The company is built on a foundation of support, extensive knowledge, and a... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- minimum of 3 years experience in a supervisory role within the hospitality industry
- proficiency in hotel management software
- flexible availability including weekends and holidays
- strong attention to detail
- ability to work under pressure and handle multiple tasks simultaneously
Job Qualifications
- Proven experience in hotel operations or hospitality management
- strong leadership and interpersonal skills
- excellent organizational and multitasking abilities
- knowledge of safety, security, and health regulations
- ability to train and develop staff
- strong problem-solving skills
- effective communication skills
- commitment to providing exceptional guest experiences
Job Duties
- Oversee daily operations of front desk, breakfast and housekeeping departments
- train, mentor, and evaluate staff performance, ensuring adherence to hotel standards
- foster a positive work environment and promote teamwork
- ensure high levels of guest satisfaction by monitoring service quality and addressing guest concerns promptly
- develop and implement guest service initiatives to enhance the overall guest experience
- manage scheduling, staffing, and payroll for front desk and housekeeping teams
- monitor and manage budgets, including labor costs and inventory control
- conduct regular inspections of guest rooms and common areas to ensure cleanliness and maintenance standards are met
- implement and enforce policies and procedures for safety, security, and compliance with health regulations
- act as a liaison between departments to ensure seamless operations and communication
- prepare reports on operational performance, guest feedback, and staff performance for upper management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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