Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Travel Discounts
Medical insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid Time Off
Retirement 401(k) program
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company that has earned a reputation as a leading innovator in the hospitality industry. With a dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has established itself as a major player in the global hospitality sector. The company’s footprint extends beyond the United States, with rapidly expanding operations in Europe, Latin America, and the Caribbean. Highgate’s portfolio encompasses a diverse range of properties with an aggregate asset value exceeding 20 billion dollars and generates over 5 billion dollars in... Show More
Job Requirements
- Must be able to work long hours sometimes
- Sedentary work, exerting up to 10 pounds of force occasionally and negligible force frequently or constantly
- Must maintain regular attendance according to Highgate scheduling needs
- Must maintain high standards of personal appearance and grooming including wearing nametags
- Must perform duties as requested by manager
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field
- or a 2-year college degree and a minimum of 3 years of progressive experience in a related field
- or a 4-year degree and a minimum of 1 year of progressive experience in a related field
- Previous supervisory responsibilities
- Proficient in Windows, company approved spreadsheets and word processing
- Ability to communicate effectively verbally and in writing with employees and guests
- Effective listening and problem clarification skills
- Ability to multitask and prioritize departmental functions
- Service-oriented attitude with guests and employees
- Compliance with Highgate Hotel Standards and regulations
- Ability to handle problems proactively
- Ability to understand and evaluate complex information from various sources
- Ability to maintain confidentiality of information
Job Duties
- Assist the Director and Assistant Director of Front Office with managing the Front Office operation
- Provide support to other departments including Food & Beverage, Housekeeping, and Engineering
- Provide strong lobby presence to assist front desk agents and guests
- Provide all aspects of shift coverage in Food & Beverage operations as needed
- Balance the hotel room type inventory
- Ensure all areas of the lobby, mezzanine level and Food & Beverage operations function to Paramount standards including cleanliness and signage
- Monitor and action Nor 1 upsell program
- Handle guest's special requests and customer complaints during shift
- Perform all other front desk duties and responsibilities
- Investigate and handle complaints, disturbances, emergencies during shift
- Manage employee payroll, track attendance using ADP, time edits, and conduct call-arounds for overtime
- Coach, train, and counsel hourly associates and administer discipline
- Perform some Night Audit functions
- Prepare, copy, and distribute reports as required
- Attend and contribute to periodic meetings to maintain morale, productivity, and efficiency
- Attend all hotel required meetings and trainings
- Participate in Manager on Duty coverage as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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