Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Benefits
Travel Discounts
Medical insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid Time Off
Retirement 401(k) program
Job Description
Highgate is a premier real estate investment and hospitality management company renowned for its innovative approach and leadership in the hospitality industry. Established as a dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has successfully expanded its presence globally with growing operations in Europe, Latin America, and the Caribbean. The company manages a diverse portfolio of global properties representing an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues annually. Highgate’s expertise spans every stage of the hospitality property cycle, from planning and development through... Show More
Job Requirements
- At least 5 years of progressive experience in a hotel or related field
- Or a 2-year college degree and minimum of 3 years of progressive experience
- Or a 4-year degree and minimum of 1 year of progressive experience
- Previous supervisory responsibilities
- Proficient in Windows, company approved spreadsheets and word processing
- Long hours sometimes required
- Sedentary work exerting up to 10 pounds of force occasionally and/or negligible force frequently or constantly
- Ability to communicate effectively both verbally and written with all levels of employees and guests
- Effective listening and clarification skills
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with company standards
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with company standards and regulations
- Maximize productivity, identify and assist in solving problems
- Effective problem handling including anticipating and preventing problems
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
- Perform other duties as requested by manager
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field
- Or a 2-year college degree and minimum of 3 years of progressive experience
- Or a 4-year degree and minimum of 1 year of progressive experience in a related field
- Previous supervisory responsibilities
- Proficient in Windows, approved spreadsheets, and word processing
- Effective verbal and written communication skills
- Strong ability to listen, understand, and clarify concerns
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous, and service-oriented manner
- Maintain high standards of personal appearance and grooming
- Comply with company standards and regulations
- Ability to handle problems proactively
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
Job Duties
- Assist the Director and Assistant Director of Front Office with managing the front office operation
- Provide support to other departments including Food & Beverage, Housekeeping, and Engineering
- Provide strong lobby presence to assist front desk agents and guests
- Provide shift coverage in Food & Beverage operations as needed
- Balance the hotel room type inventory
- Ensure lobby, mezzanine level, and Food & Beverage operations meet Paramount standards including cleanliness and signage
- Monitor and action Nor 1 upsell program
- Handle guest special requests and customer complaints during shift
- Perform all other front desk duties and responsibilities
- Investigate and manage complaints, disturbances, and emergencies during shift
- Manage employee payroll, track attendance using ADP, time edits, and conduct call-arounds for overtime
- Coach, train, counsel hourly associates and administer discipline
- Perform some night audit functions including report production
- Prepare, copy, and distribute reports as required
- Attend and contribute to periodic meetings to promote employee morale, productivity, and efficiency
- Attend all required hotel meetings and trainings
- Participate in manager on duty coverage as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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