Topgolf International, Inc. logo

Operations Manager

Job Overview

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Compensation

Type:
Salary
Rate:
Range $33,300.00 - $62,900.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Life insurance
Disability insurance

Job Description

Topgolf Entertainment Group is a global sports and entertainment community known for its innovative golf-driven entertainment venues, which blend technology, gaming, food, and music to create a unique social experience. Topgolf offers an inclusive and dynamic environment that attracts diverse audiences, combining the excitement of sports with high-quality hospitality services. With locations across multiple cities, Topgolf focuses on creating memorable guest experiences by delivering exceptional service and a vibrant atmosphere. The company is committed to fostering a culture that values fun, teamwork, excellence, an edgy spirit, and caring, all while supporting community engagement and responsible business practices.

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Job Requirements

  • 15+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • Multi-unit management experience is desired but not required
  • High school diploma or equivalent
  • Excellent communication, time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity
  • Ability to work in extreme weather conditions for extended periods of time
  • Availability to work varied shifts, including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs
  • Ability to obtain required licenses and certifications for your location

Job Qualifications

  • 15+ years of restaurant, hotel or golf course management experience
  • At least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • Multi-unit management experience is desired but not required
  • High school diploma or equivalent
  • Excellent communication, time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity

Job Duties

  • Supervise the Department Managers and their teams in providing best-in-class service
  • Coach and develop their direct reports and the team
  • Drive Associate engagement
  • Uphold operating standards and drive Guest and team safety and satisfaction
  • Hold leaders accountable for managing venue operations
  • Hold departments accountable for budgets and spending
  • Forecast and control sales and expenses
  • Delegate and follow-up on the completion of tasks
  • Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
  • Interact with Guests to check on the quality of their experience
  • Leverage business metrics and trends to drive performance and to maximize profit and revenue
  • Cultivate relationships with community leaders and organizations to ensure strong connections

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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