Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Exact $50,000.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k)
Tuition Assistance
discounted hotel stays
Training and Career Development

Job Description

Concord Hospitality is a renowned hospitality company dedicated to delivering exceptional experiences in the hotel industry. Known for its commitment to quality, integrity, and community, Concord Hospitality operates a diverse portfolio of hotels across the country. As a dynamic and growth-oriented organization, the company places strong emphasis on providing a supportive, inclusive, and engaging workplace for all of its associates. Concord Hospitality fosters a culture that values professionalism, transparency, and respect while promoting continuous learning and career advancement opportunities. At the core of the company’s philosophy are five cornerstones: Quality, Integrity, Community, Profitability, and Fun, which guide every aspect of... Show More

Job Requirements

  • Previous hotel leadership experience in operations, rooms, or front office management
  • strong leadership skills
  • effective communication abilities
  • problem-solving expertise
  • ability to analyze data and manage budgets
  • commitment to guest-first and associate-first culture

Job Qualifications

  • Previous hotel leadership experience in operations, rooms, or front office management
  • strong leadership, communication, and problem-solving skills
  • proven ability to analyze data, manage budgets, and drive results
  • commitment to guest-first and associate-first culture

Job Duties

  • Lead and support department heads to ensure operational goals are met and aligned with brand standards
  • monitor rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
  • review guest feedback and implement action plans to continually improve satisfaction scores
  • respond to guest concerns with professionalism, ensuring quick and effective resolution
  • stay visible on property and engage with guests to gather feedback and strengthen relationships
  • foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
  • support HR processes including hiring, training, performance coaching, and policy compliance
  • partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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