Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Travel Discounts
Medical insurance
Dental Insurance
Vision Insurance
Retirement 401k
Paid Time Off
Employee training programs
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company with a robust portfolio exceeding 400 hotels across North America, Europe, the Caribbean, and Latin America. With over $15 billion in assets under management, Highgate has established itself as an industry innovator over its 30-year history. The company specializes in offering expert guidance throughout all phases of the property lifecycle, including planning, development, recapitalization, and disposition. Highgate is recognized for cultivating a diverse range of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. Their properties are distinguished by contemporary programming and advanced digital capabilities, highlighting... Show More
Job Requirements
- High school diploma or equivalent
- previous supervisory experience in a hotel or related field
- effective communication skills both verbal and written
- ability to multitask and prioritize tasks effectively
- compliance with hotel attendance and grooming standards
- knowledge of hospitality service principles
- problem-solving skills
- confidentiality in handling sensitive information
- physical ability to perform light work including lifting up to 20 pounds
- willingness to work long hours when required
- proficiency with computer systems and software
- ability to work full-time as required by the role
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field
- or a 2-year college degree and minimum 3 years of progressive experience in a related field
- or a 4-year degree and minimum 1 year of progressive experience in a related field
- previous supervisory responsibilities
- proficient in Windows and company-approved spreadsheets and word processing
- effective verbal and written communication with all levels of employees and guests
- attentive, friendly, courteous, and service-oriented manner
- effective listening, understanding, and clarification of concerns
- ability to multitask and prioritize departmental functions
- maintain regular attendance in compliance with standards
- maintain high personal appearance and grooming standards
- comply with hotel standards and regulations
- identify problems and assist in solutions
- effective problem handling including anticipation, prevention, identification, and resolution
- capable of understanding and evaluating complex information and data
- able to maintain confidentiality of information
Job Duties
- Assist the General Manager and Assistant General Manager with managing the Front Office operation
- provide support to Food and Beverage, Housekeeping, and Engineering departments
- provide strong lobby presence to assist guests
- provide all aspects of shift coverage in Food and Beverage operations as needed
- balance the hotel room type inventory
- ensure all lobby and Food and Beverage areas meet cleanliness and operational standards
- handle guest special requests and complaints during shift
- perform front desk duties and responsibilities
- investigate and handle complaints, disturbances, and emergencies
- perform Night Audit functions and produce related reports
- prepare, copy, and distribute reports as required
- attend and contribute to meetings to promote teamwork and efficiency
- participate in Manager on Duty (M.O.D.) coverage
- establish and maintain attentive, friendly, and courteous hospitality at the Front Desk
- respond to guest requests and complaints ensuring satisfaction
- assist in employee morale and training development
- maintain professional relationships and communication with leadership and staff
- operate hotel computer systems, including software maintenance and report analysis
- monitor PBX console operations and enforce SOPs
- greet and welcome guests per hotel standards
- ensure implementation of hotel policies and house rules
- conduct guest check-ins and checkouts
- supervise line level associates
- train new employees and help develop training programs
- participate in hiring decisions
- manage scheduling and payroll
- maintain a log of rooms out of order
- authorize adjustments and paid outs above limit
- oversee discrepancy reports
- supervise housekeeping regarding daily room status
- operate radios professionally
- ensure accurate cash handling
- manage message, package, and mail delivery
- maintain awareness of current rates, packages, and promotions
- enforce credit policies
- ensure employee attentiveness and courtesy to guests and staff
- participate in the Highgate Hotel Enrichment Committee
- monitor VIPs and special guest requests
- review guest request and complaint logs daily
- log absenteeism and lateness
- monitor energy management and electronic consoles
- block rooms for special groups
- participate in room inspections
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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