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LSG Sky Chefs

Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $69,579.07 - $86,973.83
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
flexible scheduling

Job Description

LSG Sky Chefs is recognized globally as one of the largest and most reputable airline catering and hospitality providers. With a prestigious award as the "Airline Caterer of the Year in North America" for both 2023 and 2024, LSG Sky Chefs stands at the forefront of the airline catering industry. The company prides itself on its commitment to delivering unparalleled culinary experiences and exceptional service to airline clients and their passengers across North and Latin America. LSG Sky Chefs’ success is deeply rooted in the expertise and dedication of its employees, who continuously innovate and uphold the highest operational standards.... Show More

Job Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum 3 years experience in a management role
  • Experience with variable production systems and schedules
  • Strong communication and interpersonal skills
  • Proven ability to improve work processes and lead change
  • Excellent analytical and conceptual abilities
  • Ability to understand and meet customer expectations
  • Knowledge of product and labor cost drivers
  • Proficiency in Microsoft and related software
  • Availability to work nights, weekends and holidays as business needs dictate

Job Qualifications

  • Bachelor’s degree or equivalent experience
  • 3+ years of directly related experience in a management role
  • Experience in using and managing Variable Production Systems and schedules
  • Strong presentation, communication, training and interpersonal skills
  • Proven success in improving work processes and leading change in a complex, fast environment
  • Excellent analytical and conceptual skills
  • Demonstrable record of understanding and meeting customer expectations
  • Proven track record of understanding the drivers of product and labor cost variances
  • Proficient knowledge of Microsoft and other software platforms
  • Flexibility to work a non-traditional work schedule including nights, weekends and holidays as needed

Job Duties

  • Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety
  • Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
  • Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
  • Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
  • Investigate customer quality issues, develop and implement corrective actions
  • Maintain an ongoing, positive and pro-active relationship with all internal and external customers
  • Attend the daily operations briefing
  • Ensure par levels of customer inventory and customer specific goods
  • Provide data for the development of an annual business plan and budgeting for the department
  • Ensure optimal deployment of human, technical and material resources in the department
  • Initiate and control continuous optimization of processes
  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Guide, motivate and develop the subordinate employees within the Human Resources Policy
  • Participate in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
  • Make the company's values and management principles live in the department(s)
  • Plan / Implement and control the cost budget in the area of responsibility
  • initiate and steer corrective actions in case of deviations
  • Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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