Operations Manager

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Salary
Rate:
Range $33,300.00 - $62,900.00
clock

Work Schedule

Rotating Shifts
Weekend Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Employee assistance program

Job Description

Topgolf Entertainment Group is a globally recognized sports and entertainment community combining technology, entertainment, and hospitality to deliver unique guest experiences. Known for its innovative approach to leisure and social entertainment, Topgolf operates venues that feature golf games blended with music, food, and social interaction. The company is dedicated to creating an engaging, inclusive environment for guests and employees alike, championing values such as fun, teamwork, excellence, edgy spirit, and caring. Topgolf prides itself on providing a workplace that promotes equal opportunity and fosters diversity, ensuring every team member feels valued and empowered.

This Full-Time Assistant General Mana... Show More

Job Requirements

  • 15+ years of restaurant, hotel or golf course management experience
  • At least 1 recent year as an Assistant General Manager or General Manager with a related environment
  • High school diploma or equivalent
  • Flexibility to work varied shifts including evenings, weekends and holidays
  • Physical stamina to stand, walk for long periods and maneuver stairs
  • Ability to obtain necessary licenses and certifications
  • Excellent communication skills
  • Strong organizational and time management skills
  • Ability to lead and work within a team
  • Willingness to work in extreme weather conditions
  • Integrity and self-awareness

Job Qualifications

  • 15+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • Multi-unit management experience is desired but not required
  • High school diploma or equivalent
  • Excellent communication, time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity
  • Ability to work in extreme weather conditions for extended periods of time
  • Availability to work varied shifts, including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs
  • Ability to obtain required licenses and certifications for your location

Job Duties

  • Supervise the Department Managers and their teams in providing best-in-class service
  • Coach and develop their direct reports and the team
  • Drive Associate engagement
  • Uphold operating standards and drive Guest and team safety and satisfaction
  • Hold leaders accountable for managing venue operations
  • Hold departments accountable for budgets and spending
  • Forecast and control sales and expenses
  • Delegate and follow-up on the completion of tasks
  • Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
  • Interact with Guests to check on the quality of their experience
  • Leverage business metrics and trends to drive performance and to maximize profit and revenue
  • Cultivate relationships with community leaders and organizations to ensure strong connections

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

You may be also interested in: