Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $60,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401K Savings Plan
volunteer opportunities
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a renowned hospitality company that operates a variety of upscale hotels and resorts across multiple locations. Known for its commitment to delivering exceptional guest experiences, Crestline focuses on combining quality service with comfortable, inviting accommodations. The company prides itself on maintaining high operational standards and fostering a supportive and dynamic work environment for its associates. With a strong emphasis on guest satisfaction, Crestline Hotels & Resorts has established itself as a respected name in the hospitality industry, continuously striving to exceed expectations and provide memorable stays to its guests.
The position of Operations Manager... Show More
The position of Operations Manager... Show More
Job Requirements
- high school diploma or equivalent
- 5 years' work experience or bachelor's degree preferred
- proficiency in hotel information systems
- basic computer skills
- strong leadership and communication skills
- ability to handle guest complaints professionally and effectively
- knowledge of budgeting and payroll monitoring
- capability to train and develop staff to meet standards
- ability to analyze guest satisfaction data and implement improvement plans
- commitment to maintaining operational standards and safety
- willingness to work collaboratively within a team environment
Job Qualifications
- high school graduate or general education degree (GED)
- bachelor's degree preferred
- computer skills required
- familiarity with Microsoft Office preferred
- experience with hotel information systems required
Job Duties
- create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues
- work collaboratively with all members of the operations team and other hotel departments to ensure guest expectations are always exceeded and hotel operations are always effectively executed
- anticipate guests' and employees' needs and respond promptly
- always promote positive guest relations
- ensure that the guest experience is pleasant and positive from arrival through departure
- analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies
- ensure all operations staff and supervisors are properly trained to standards and able to carry out the operations of each department
- work closely with department supervisors to develop them both personally and professionally
- ensure that all guest complaints regarding service and/or accommodations are investigated and resolved
- monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- establish standards for personnel performance and customer service
- review work procedures and operational problems to determine ways to improve service, performance, cleanliness, and safety
- assist the Assistant General Manager and General Manager with the following employee relations activities: organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- provide leadership / mentoring to operations staff
- maintain complete knowledge of all operations department policies/service procedures
- maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements
- complete daily walk-through of all operations department areas observing staffing - numbers, appearance, attitude
- operational cleanliness and maintenance
- service - appearance, merchandising, attitude
- general crispness, quality, and consistency of operation
- storage areas - organization, cleanliness, inventories, and care of equipment
- review and respond to daily operational demands as it relates to the hotel
- prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts
- monitor security of public areas of the hotel
- establish par levels for supplies and equipment
- conduct pre-shift meeting to review information pertinent for each day of business
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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