Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
discounted room rates
Training and development opportunities
Career advancement opportunities
Job Description
Concord Hospitality is a prominent hotel management company known for its commitment to quality service, integrity, and community involvement. Specializing in the hospitality industry, Concord manages a diverse portfolio of hotels across North America, ranging from upscale to moderate price points. The company's culture is deeply rooted in its "Associate First" philosophy, which prioritizes the personal and professional development of its team members at all levels. From interns to executive leaders, Concord offers extensive training and career advancement opportunities, fostering a workplace that values diversity, inclusion, and work-life balance. Concord Hospitality prides itself on maintaining high standards of customer service... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- minimum of 3 years experience in hotel operations or related management position
- strong leadership and communication skills
- ability to analyze financial reports and operational data
- proven problem-solving abilities
- capability to work effectively with diverse teams
- knowledge of hospitality regulations and standards
- flexibility to work varied shifts including weekends and holidays
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- minimum of 3-5 years experience in hotel operations or a similar leadership role
- strong understanding of hospitality industry standards and guest service principles
- proven ability to lead and motivate teams
- excellent communication and interpersonal skills
- proficiency in financial analysis and budgeting
- experience with performance management and staff development
- ability to manage multiple priorities in a fast-paced environment
Job Duties
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
- analyzes service issues and identify trends
- successfully works with department heads to ensure proper processes are being met
- communicates effectively any rising concerns to General Manager to keep property headed in positive direction
- makes and executes the necessary decisions to keep property moving forward toward achievement of goals
- works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
- monitors Rooms operations sales performance against budget
- reviews reports and financial statements to determine Rooms operations performance against budget
- coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses
- reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
- champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams
- develops systems to enable associates to understand guest satisfaction results
- communicates a clear and consistent message regarding departmental goals to produce desired results
- reviews guest feedback with leadership team and ensures appropriate corrective action is taken
- responds to and handles guest problems and complaints
- stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
- facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
- ensures associates are treated fairly and equitably
- oversees and ensures funds controls are appropriately being collected and dropped in accordance with company policy
- ensures that regular, ongoing communication is happening in Rooms when overseeing that area (e.g., pre-shift briefings, staff meetings)
- fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates
- incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results
- sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance
- solicits associate feedback, utilizes an "open door policy" and reviews associate satisfaction results to identify and address associate problems or concerns
- ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
- conducts annual performance appraisal with direct reports according to Standard Operating Procedures
- champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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