Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $43,888.00
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Employee Referral Program
bonus program
Merit Increase
Paid vacation
Flex Days
401k with Employer Contribution
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability
short-term disability
accident insurance
critical illness insurance
Job Description
MHG Hotels LLC is a distinguished hospitality company committed to delivering exceptional guest experiences through its diverse portfolio of hotels. Renowned for its dedication to quality service and operational excellence, MHG Hotels LLC ensures that each property under its management operates at the highest standards while fostering a welcoming environment for both guests and staff. As a hospitality company deeply invested in employee satisfaction and customer loyalty, MHG Hotels LLC offers a dynamic and inclusive workplace where individuals can thrive professionally while contributing to the company’s overall success.
The Operations Manager role at MHG Hotels LLC is pivotal in ma... Show More
The Operations Manager role at MHG Hotels LLC is pivotal in ma... Show More
Job Requirements
- Hotel management experience required
- Ability to stand, walk, and sit for extended periods
- Ability to read and visually verify information including small print and computer screens
- Ability to grasp, turn and manipulate objects requiring fine motor skills and hand-eye coordination
- Ability to move, lift, carry, push, pull and place objects less than 25 pounds without assistance
- Professional demeanor and clean appearance
- Availability to work days, nights, weekends, and holidays
- Must be able to perform job duties as requested by the General Manager
Job Qualifications
- Hospitality management experience required
- Hospitality degree preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proven ability to handle guest complaints and service recovery
- Knowledge of hotel operations and standard operating procedures
- Ability to understand and manage budgets including P&L statements
- Experience in developing and implementing strategic goals
- Ability to work collaboratively across departments
- Strong problem-solving and conflict resolution skills
- Professional demeanor with a warm and welcoming personality
- Ability to lead by example and motivate others
- Availability to work days, nights, weekends, and holidays
Job Duties
- Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests
- Ensure compliance with SOPs, policies, procedures, and service standards
- Handling guest complaints and overseeing service recovery process
- Assist in managing budget and ensure revenue and guest satisfaction goals are met
- Be part of developing short, and long-term strategic goals for performance improvement
- Understand the P&L statement
- Meet all report deadlines daily, weekly, and at month end
- Work closely with the department managers and General Manager to maximize room yield and hotel revenue
- Oversee and manage all departments and work closely with department heads daily
- Maintain great communication between the different departments and the General Manager
- Be responsible for occupational health, fire, and life safety
- Strive to improve service performance
- Maintain a friendly, cheerful, and courteous demeanor at all times
- Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example
- Encourage and build mutual trust, respect, and cooperation among team members
- Serve as a role model to demonstrate appropriate behaviors
- Communicate clear and consistent message regarding processes throughout all departments
- Develop specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis
- Daily support the different departments in their daily operations
- Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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