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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
wellness programs
Hotel and travel discounts
Retirement benefits
Education and professional development
Job Description
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. With over 30 years of experience, WHG has built a reputation as one of the region's top hospitality companies by focusing on entrepreneurial management that prioritizes innovation, operational excellence, and outstanding guest satisfaction. WHG prides itself on developing talent within its organization, fostering a culture that embraces the entrepreneurial spirit of its leadership team while encouraging team members to create lasting value for guests and stakeholders. The company operates a diverse portfolio of hotels and food and beverage outlets,... Show More
Job Requirements
- 5+ years of experience in the hospitality field, preferably in a Hilton branded hotel environment
- College degree a plus
- Proficiency with PEP system a plus
- Proficient with common computer software programs (Excel, Word etc.)
- Demonstrated passion and sense of urgency in achieving results
- Highly motivated individual with strong leadership skills
- Excellent time management and organizational skills
- Self-motivated and results oriented
- Creative problem-solving skills
- Solid work ethic
- Strong interpersonal skills
Job Qualifications
- 5+ years of experience in hospitality operations management
- Proven record of success in operational areas of a select service hotel
- Experience working with Hilton branded hotels preferred
- Proficiency in property management systems
- Strong leadership and team management skills
- Ability to analyze guest satisfaction and set strategic objectives
- Excellent communication and interpersonal abilities
- Experience with budget management and cost control
- Skilled in training and developing staff
- Competency in using common computer software programs (Excel, Word)
- Passion for delivering high standards of guest service
- Problem solving and organizational skills
Job Duties
- Review and refine operating process and procedures with the aim of optimize the workforce
- Work hand-in-hand with Front Office Manager and Housekeeping Manager
- Maintain and review SALT score and Social Media reviews with operational team to meet property goals
- Ensure tasks flexibility among teams to secure a high-performance team
- Evaluate guest satisfaction levels and monitor trends focusing on improvement on quality, guest arrival experience, and cleanliness
- Collaborate with all departments to ensure smooth and productive communication
- Secure guest satisfaction through high service delivery
- Be the face of the House with strong accountability and ownership
- Operate within departmental budgets through effective stock, cost controls, and well managed schedules
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Monitor the appearance, standards and performance of the Room Division Team emphasizing training and teamwork
- Ensure team members have up-to-date knowledge of all room categories and amenities
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Coordinate with human resources to interview, hire, and train hotel operations staff
- Ensure staffing levels cover business demands
- Conduct communication meetings and generate post-meeting minutes
- Contribute to succession planning within the hotel and company
- Ensure team compliance with hotel security, fire regulations and health and safety legislation
- Proficient in property management systems
- Ensure adherence to hotel policies and procedures
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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