Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a leading hotel development and management company renowned for its commitment to operational excellence and guest satisfaction. Operating a diverse portfolio of upscale select service, extended stay, and lifestyle hotels across key markets in the United States, OTO Development has established itself as a trusted partner to some of the strongest brands in the hospitality industry. The company has earned numerous accolades including Developer of the Year awards and recognitions for outstanding guest service, community involvement, and sales and revenue achievements. This reputation speaks to OTO Development's dedication to creating exceptional hotel experiences and cultivating rewarding careers... Show More
Job Requirements
- 3+ years of previous hotel management experience preferred
- Food and beverage experience preferred
- Previous hotel leadership experience with proven success in leading teams
- Ability to coach, train, praise, and discipline employees effectively and consistently
- At least a high school diploma, with a college degree preferred
- Extensive financial knowledge and strong business acumen
- Valid driver's license from appropriate state
- Drive for results demonstrated through successful prior leadership performance
- Action orientation to work efficiently towards operational objectives
- Strong time management skills
- Customer focus to deliver optimal employee and customer satisfaction
Job Qualifications
- High school diploma required, college degree preferred
- Minimum 3 years of hotel management experience preferred
- Previous hotel leadership experience with proven success leading teams
- Experience in food and beverage management preferred
- Strong financial knowledge and business acumen
- Effective coaching, training, and disciplinary skills
- Demonstrated ability to motivate and lead employees
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Ability to analyze financial and operational data
- Experience with employee engagement and team collaboration
Job Duties
- Coach and support hotel team to effectively manage wages and controllable expenses
- Manage costs within the hotel including supplies, utilities, food and beverage, and labor expenses within budgeted parameters
- Ensure service, technical skills, and other training occurs throughout the property
- Ensure cleanliness and functionality of rooms and entire hotel building
- Oversee housekeeping department to ensure effective daily operations
- Review financial reports and statements to understand property performance versus budget and develop improvement strategies
- Establish and maintain open, collaborative relationships with team members
- Solicit and respond to team member feedback utilizing an open door policy
- Hire team members demonstrating strong expertise, creativity, and leadership
- Foster team member commitment to exceptional service and model desired behaviors
- Communicate drivers of guest satisfaction and ensure service strategy implementation
- Serve as guest advocate and resolve guest and operational issues
- Interface regularly with customers to obtain satisfaction feedback
- Observe and provide feedback on team service behaviors
- Analyze service issues and facilitate creative solution development
- Ensure building and operational areas meet or exceed guest expectations
- Make decisions and oversee team performance, removing obstacles and providing resources
- Inspire and motivate teams towards operational excellence
- Administer policies fairly and consistently and evaluate team performance
- Ensure compliance with franchise standards
- Maintain a safe and secure property environment
- Communicate and ensure execution of hotel emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter