Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $24.85
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a premier hotel development and management company recognized for its commitment to excellence in the hospitality industry. With a vast portfolio that includes upscale select service, extended stay, and lifestyle hotels, OTO Development operates in key markets throughout the United States, partnering with some of the strongest brands in the sector. The company has earned multiple accolades such as Developer of the Year from leading brand partners, reflecting its dedication to operational excellence, guest satisfaction, and community involvement. OTO Development also prioritizes the growth and well-being of its team members by offering competitive compensation and comprehensive benefit... Show More
Job Requirements
- You have 3+ years of previous hotel management experience preferred
- Food and beverage experience preferred
- You have previous hotel leadership experience with proven success in leading teams
- You have the ability to coach, train, praise, and discipline employees effectively and consistently
- You have at least a high school diploma, with a college degree preferred
- You have extensive financial knowledge and strong business acumen
- You have a valid driver’s license from the appropriate state
- You have a drive for results demonstrated through successful performance in prior leadership positions
- You have an action orientation to work efficiently and effectively toward operational objectives
- You have strong time management skills to meet commitments across multiple departments and roles
- You have a customer focus to consistently deliver optimal employee and customer satisfaction for the hotel
Job Qualifications
- At least a high school diploma
- College degree preferred
- 3+ years of hotel management experience preferred
- Proven success in leading teams
- Ability to coach, train, praise, and discipline employees
- Extensive financial knowledge
- Strong business acumen
- Valid driver’s license
Job Duties
- Coach and support hotel team to effectively manage wages and controllable expenses
- strive to maintain profit margins without compromising guest or team member satisfaction
- manage costs within the hotel including supplies, utilities, food and beverage and labor expenses to within budgeted parameters
- ensure service, technical skills and other training occurs throughout the property to support daily operations
- ensure cleanliness and functionality of rooms and entire building of the hotel
- oversee housekeeping department ensuring daily effective operation
- review financial reports to assess property performance versus budget and develop strategies to improve
- establish open and collaborative relationships with direct reports and entire team
- solicit team member feedback and address concerns utilizing an open door policy
- hire team members demonstrating functional expertise, creativity and leadership
- foster commitment to exceptional service and model desired service behaviors
- demonstrate and communicate drivers of guest satisfaction
- serve as guest advocate resolving operational issues
- obtain customer feedback regularly
- observe and provide feedback on service behaviors of team members
- analyze guest feedback to identify improvement areas
- facilitate creative solutions to improve guest satisfaction
- ensure building maintenance and guest-friendly atmosphere
- make decisions to remove obstacles and provide adequate resources
- inspire and motivate teams to achieve operational excellence
- administer policies fairly and evaluate team member performance
- ensure property meets franchise standards
- ensure safety and security for guests and team members
- communicate and enforce hotel emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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