Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
work-life balance initiatives
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a robust portfolio exceeding 400 hotels worldwide. Founded on a solid foundation of over 30 years of innovation in the hospitality sector, Highgate manages assets worth more than $15 billion across North America, Europe, the Caribbean, and Latin America. The company's unique approach combines expert guidance throughout all phases of property cycles, including planning, development, recapitalization, and disposition. Highgate's success is further driven by its development of diverse lifestyle and legacy hotel brands, along with independent hotels and resorts that emphasize contemporary offerings and digital proficiency. This... Show More
Job Requirements
- High school diploma or equivalent
- Progressive experience in hotel operations
- Supervisory experience
- Proficient computer skills including Windows and MS Office
- Ability to work long hours when required
- Capacity to exert up to 10 pounds of force occasionally
- Effective communication skills with employees and guests
- Ability to listen, understand, and clarify concerns
- Multitasking and prioritization abilities
- Compliance with attendance and grooming standards
- Adherence to Highgate Hotel standards and regulations
- Ability to identify and solve operational problems
- Ability to analyze complex information
- Maintain confidentiality
- Willingness to perform other duties as requested
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field or a 2-year college degree and minimum of 3 years of progressive experience in a related field or a 4-year degree and minimum of 1 year of progressive experience in a related field
- Previous supervisory responsibilities
- Proficient in Windows, company approved spreadsheets and word processing
- Effective verbal and written communication skills
- Able to multitask and prioritize departmental functions
- Attentive, friendly, courteous and service-oriented manner
- Ability to handle and solve problems effectively
- Maintain confidentiality of information
Job Duties
- Assist the General Manager and/or Assistant General Manager with managing the front office operation
- Provide strong lobby presence to assist front desk agents and guests
- Provide all aspects of shift coverage in Food & Beverage operations as needed
- Balance the hotel room type inventory
- Ensure all areas of the lobby, mezzanine level, and Food & Beverage operations meet cleanliness and operational standards
- Monitor and action Nor 1 upsell program
- Handle guest special requests and customer complaints during shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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