Job Overview
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $65,000.00
Benefits
Paid Time Off
401k
Associate Development Plan Opportunities
internal promotion opportunities
Medical insurance
Dental Insurance
Vision Insurance
voluntary benefits
Fsa account options
HSA account options
Associate Travel Program Discounts
Job Description
Hilton Garden Inn Albany is a well-established hotel located in Albany, New York, providing exceptional hospitality services with a focus on comfort, convenience, and customer satisfaction for both business and leisure travelers. As part of the renowned Hilton Hotels & Resorts brand, this hotel combines the reliability and quality that guests expect with modern amenities and a warm, welcoming atmosphere. The hotel offers a range of services including comfortable guest rooms, on-site dining, event spaces, and fitness facilities, all designed to meet the needs of diverse clientele. With a commitment to maintaining high service standards and creating memorable guest experiences,... Show More
Job Requirements
- Two year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Four years' experience in guest services, front desk, housekeeping, or related professional area
- Ability to carry 30-75 lbs
- Physical ability to stand, speak, hear, read, write, walk, lift, reach overhead, push, pull, bend, and climb ladders
- Hearing and visual ability to observe and detect signs of emergency situations
- Comply with OSHA/MSDS safety standards
- Knowledge of local, state and federal licensing requirements
Job Qualifications
- Two year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Four years' experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of brand standards and hotel operations
- Proficient in reviewing financial and performance data
- Familiarity with OSHA/MSDS and safety compliance
- Ability to motivate and guide staff
- Customer service oriented
- Coaching and counseling experience
Job Duties
- Ensures that all brand standards are being maintained in each area of the property
- Ensures all team members meet or exceed all brand requirements
- Oversees the operation of all property departments
- Ensures a viable key control program is in place
- Maintains current licenses and permits as prescribed by local, state and federal agencies
- Provides a safe working environment in compliance with OSHA/MSDS
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Complies with all corporate accounting procedures
- Performs required annual Quality audit with General Manager
- Stays readily available/approachable for all employees
- Extends professionalism and courtesy to employees at all times
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Sets clear performance expectations with the General Manager
- Assists team supervisors with constructive coaching and counseling
- Solicits feedback for continuous improvement
- Extends professionalism and courtesy to guests at all times
- Motivates and encourages staff to solve guest and employee related concerns
- Provides excellent customer service by being readily available/approachable for all guests
- Takes proactive approaches when dealing with guest concerns
- Assists employees in understanding the guests ever-changing needs and expectations, and how to exceed them
- Ensures orientations for new team members are thorough and completed in a timely fashion
- Takes proactive approaches when dealing with employee concerns
- Ensures property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place
- Performs other duties as assigned and needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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