Operations Manager

Oakland, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $25.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401K with company match

company provided life insurance

Tuition Assistance

Paid Time Off

paid holiday time

Travel Discounts

Job Description

OTO Development is a renowned hotel development and management company known for its leadership and excellence in the hospitality industry. The company partners with prominent brands to own and operate a diverse portfolio of upscale select service, extended stay, and lifestyle hotels located in key markets across the United States. Over the years, OTO Development has earned multiple accolades including the prestigious Developer of the Year award from major brand partners. The company is also recognized for its commitment to delivering outstanding guest service, operational excellence, community engagement, and success in sales, marketing, and revenue management. OTO Development prides itself... Show More

Job Requirements

3+ years of previous hotel management experience preferred
Food and beverage experience preferred
Previous hotel leadership experience with proven success in leading teams
Ability to coach, train, praise, and discipline employees effectively and consistently
At least a high school diploma, with a college degree preferred
Extensive financial knowledge and strong business acumen
Valid driver’s license from the appropriate state
Drive for results demonstrated through successful performance in prior leadership positions
Action orientation to work efficiently and effectively toward operational objectives
Strong time management skills to meet commitments across multiple departments and roles
Customer focus to consistently deliver optimal employee and customer satisfaction
Must be able to walk and stand for extended periods of time as the job dictates
This position does not require travel

Job Qualifications

Minimum of high school diploma, college degree preferred
3+ years of hotel management experience preferred
Previous hotel leadership experience with proven success
Strong financial knowledge and business acumen
Ability to coach, train, motivate, and discipline employees effectively
Customer-oriented with a focus on employee and guest satisfaction
Valid driver’s license
Strong time management skills
Action-oriented with a drive for results

Job Duties

Coach and support hotel team to effectively manage wages and controllable expenses
Strive to maintain profit margins without compromising guest or team member satisfaction
Manage costs including supplies, utilities, food and beverage, and labor expenses within budgeted parameters
Ensure ongoing service, technical skills, and other training throughout the property
Oversee housekeeping department to ensure operational effectiveness
Review financial reports to understand property performance and develop improvement strategies
Establish and maintain collaborative relationships with direct reports and team
Solicit and address team member feedback to ensure fair treatment
Hire team members with strong expertise, creativity, and leadership
Foster team commitment to exceptional service and model desired service behaviors
Serve as guest advocate and resolve operational issues
Maintain high visibility with regular guest interactions
Observe and provide feedback on service behaviors
Analyze guest feedback and implement improvement plans
Ensure building maintenance and operational atmosphere meet guest expectations
Oversee team performance and resource allocation
Inspire and motivate for operational excellence
Administer policies fairly and evaluate team performance
Ensure property meets franchise standards
Maintain a safe and secure facility
Communicate and enforce emergency procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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