Marriott International, Inc logo

Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $30.24 - $33.17
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
bonus eligibility
Career development opportunities

Job Description

Marriott International is a renowned global leader in the hospitality industry, recognized for its commitment to delivering exceptional guest experiences and fostering an inclusive work environment. With a rich heritage of service excellence, Marriott operates a diverse portfolio of hotels and brands worldwide, making it one of the most trusted names in lodging and hospitality management. The Courtyard by Marriott brand, specifically designed to cater to the needs of business travelers, emphasizes a blend of comfort, convenience, and functionality to enhance every stay. Located in Norwalk, Connecticut, Courtyard by Marriott Norwalk is part of this esteemed brand, offering a welcoming... Show More

Job Requirements

  • high school diploma or GED
  • 4 years experience in guest services, front desk, housekeeping, or related area
  • or 2-year degree from accredited university in relevant field
  • 2 years experience in guest services, front desk, housekeeping, or related area
  • ability to manage multiple departments
  • strong communication skills
  • proficiency in problem solving and conflict resolution
  • availability for full-time schedule
  • commitment to professionalism and courtesy to guests and employees at all times

Job Qualifications

  • high school diploma or GED with 4 years of relevant experience
  • or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of relevant experience
  • understanding of employee and guest satisfaction metrics
  • ability to lead by example with energy and enthusiasm
  • knowledge of financial statements, sales, and performance data
  • experience in customer service and hospitality environment

Job Duties

  • support the successful execution of all operations in hotel departments
  • manage staff across multiple operational areas
  • improve guest and employee satisfaction continually
  • maximize the financial performance of the department
  • ensure standards and procedures are followed
  • lead specific teams while assisting with property goals
  • perform hourly job functions as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location