Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
company provided life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a prominent hotel development and management company known for its collaboration with leading brands in the hospitality industry. Specializing in upscale select service, extended stay, and lifestyle hotels, OTO Development operates a diverse portfolio of properties throughout key markets in the United States. The company has received multiple honors including Developer of the Year awards from its major brand partners in recognition of its exemplary guest service, operational excellence, community involvement, and achievements in sales, marketing, and revenue management. OTO Development emphasizes a positive and dynamic work environment for its employees, offering competitive compensation and comprehensive benefit... Show More
Job Requirements
- Three or more years of previous hotel management experience preferred
- food and beverage experience preferred
- previous hotel leadership experience with demonstrated success
- ability to coach, train, praise and discipline employees effectively and consistently
- at least a high school diploma, college degree preferred
- extensive financial knowledge and strong business acumen
- valid driver’s license
- drive for results demonstrated through leadership performance
- action orientation to work efficiently toward operational objectives
- strong time management skills
- customer focus to deliver employee and customer satisfaction
Job Qualifications
- Three or more years of previous hotel management experience preferred
- food and beverage experience preferred
- proven success in leading teams with previous hotel leadership experience
- ability to coach, train, praise and discipline employees effectively and consistently
- high school diploma minimum with college degree preferred
- extensive financial knowledge and strong business acumen
- valid driver’s license
- demonstrated drive for results through successful prior leadership roles
- strong time management skills
- customer-focused mindset to deliver optimal employee and customer satisfaction
Job Duties
- Coach and support hotel team to effectively manage wages and controllable expenses
- strive to maintain profit margins without compromising guest or team member satisfaction
- manage costs within the hotel including supplies, utilities, food and beverage and labor expenses within budgeted parameters
- ensure service, technical skills and other training throughout the property
- oversee housekeeping department operations daily
- review financial reports and statements to understand property performance versus budget and expenses
- establish and maintain open, collaborative relationships with team and direct reports
- solicit team member feedback and utilize an open door policy
- hire team members with strong functional expertise, creativity and leadership
- foster commitment to exceptional service and participate in stand-up meetings
- demonstrate and communicate drivers of guest satisfaction and ensure core service strategy implementation
- serve as guest advocate and resolve issues affecting results
- interact regularly with customers for feedback on service quality
- observe service behaviors and provide feedback
- analyze service issues and facilitate creative solutions
- ensure building maintenance and operational atmosphere meet guest expectations
- make decisions and oversee team performance, removing obstacles
- inspire and motivate teams to achieve operational excellence
- administer policies fairly and evaluate team performance
- ensure property meets franchise standards
- ensure property is safe and secure for guests and team members
- communicate and execute hotel emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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