Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Residence Inn by Marriott Philadelphia Willow Grove is a well-established hotel located at 3 Walnut Grove Drive, Horsham, Pennsylvania. This property is independently owned and operated by NewcrestImage Management, a distinct entity separate from Marriott International, Inc. The hotel prides itself on offering exceptional guest experiences through a range of thoughtfully designed accommodations and top-tier customer service, making it a preferred choice for business and leisure travelers alike. As part of the Marriott family of brands, the Residence Inn combines the trusted quality assurance of Marriott with the personalized care and agility of an independently managed franchise.
This specifi... Show More
This specifi... Show More
Job Requirements
- High school diploma or equivalent
- Previous management experience in hospitality preferred
- Strong organizational and multitasking skills
- Effective interpersonal and communication skills
- Ability to work full-time onsite
- Commitment to maintaining high service standards
- Proactive problem-solving skills
- Ability to lead and motivate a diverse team
- Willingness to perform hands-on operational tasks when necessary
- Understanding of guest and employee satisfaction dynamics
- Ability to work under pressure and meet deadlines
Job Qualifications
- Experience in hotel operations management
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Ability to analyze financial data and performance metrics
- Proficient in scheduling and staff coordination
- Understanding of guest satisfaction measurement tools
- Skilled in handling employee relations and conflict resolution
- Knowledge of hospitality industry standards
- Ability to promote employee engagement and motivation
- Experience in conducting quality audits and ensuring compliance
- Familiarity with key control and security protocols
Job Duties
- Supports the successful execution of all hotel operation departments
- Ensures goals are translated to the team regarding guest tracking and productivity
- Understands and communicates employee and guest satisfaction results and plans
- Leads by example with confidence, energy and enthusiasm
- Assists employees in understanding and exceeding guests' needs and expectations
- Follows property-specific second effort and recovery plans
- Publishes guest satisfaction results timely
- Takes proactive approaches to employee concerns
- Maintains professionalism and courtesy with employees
- Communicates and updates goals and results with staff
- Meets semiannually with staff one-on-one
- Assists and teaches team scheduling against guest and room occupancy goals
- Performs hourly job functions as needed
- Provides excellent customer service and is approachable to guests
- Responds timely to customer service department requests
- Ensures all team members meet hospitality requirements
- Assists in performing annual quality audits with general manager and regional director
- Ensures a viable key control program is in place
- Understands financial statements, sales, activity reports and performance data
- Interviews and assists in hiring decisions
- Receives hiring recommendations from supervisors
- Ensures thorough and timely orientation for new team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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