Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,000.00 - $60,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company acknowledged as an industry innovator. With a dominant presence in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate also extends its influence internationally across Europe, Latin America, and the Caribbean. The company manages a global portfolio of properties valued at over $20 billion and generates more than $5 billion in annual revenues. Highgate's expertise spans the entire hospitality property cycle, providing comprehensive guidance from planning and development to recapitalization or disposition. Its creative approach includes developing bespoke hotel brands and deploying proprietary... Show More
Job Requirements
- at least 5 years of progressive experience in a hotel or related field
- or a 2-year college degree and minimum 3 years of progressive experience in a related field
- or a 4-year degree and minimum 1 year of progressive experience in a related field
- previous supervisory responsibilities
- proficient in Windows and company approved spreadsheets and word processing
- able to work long hours sometimes
- must exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly
- effective verbal and written communication skills
- able to listen, understand and clarify concerns
- able to multitask and prioritize
- attentive, friendly, courteous and service oriented manner
- maintain regular attendance
- maintain high standards of personal appearance and grooming
- comply with Highgate Hotel Standards and regulations
- able to identify problem areas and assist in implementing solutions
- must be effective in handling problems including anticipating and solving them
- able to understand and evaluate complex information
- able to maintain confidentiality
- perform other duties as requested by manager
Job Qualifications
- at least 5 years of progressive experience in a hotel or related field, or a 2-year college degree and minimum 3 years of progressive experience in a related field, or a 4-year degree and minimum 1 year of progressive experience in a related field
- previous supervisory responsibilities
- proficiency in Windows and company approved spreadsheets and word processing
- ability to work long hours when needed
- effective verbal and written communication skills with all levels of employees and guests
- ability to listen, understand, and clarify concerns raised by employees and guests
- multitasking and prioritizing departmental functions to meet deadlines
- attentive, friendly, courteous, and service-oriented approach
- maintaining regular attendance
- high standards of personal appearance and grooming including wearing nametags
- adherence to Highgate Hotel Standards and regulations
- ability to identify problem areas and assist in implementing solutions
- problem-solving skills including anticipating, preventing, identifying, and solving problems
- ability to understand and evaluate complex information and data
- ability to maintain confidentiality
- willingness to perform other duties as requested by manager
Job Duties
- assist in the Front Office with managing the Front Office operation, provide support to other departments in the hotel such as Food and Beverage, Housekeeping, and Engineering
- provide a strong lobby presence to assist front desk agents and guests
- provide all aspects of shift coverage in Food and Beverage operations as needed
- balance the hotel room type inventory
- ensure all areas of the lobby and Food and Beverage operations meet Paramount standards including cleanliness and signage
- monitor and action Nor 1 upsell program
- handle guests’ special requests and customer complaints during the shift
- perform all other front desk duties and responsibilities
- investigate and handle complaints, disturbances, emergencies during shift
- manage employee payroll, track attendance using ADP, conduct call-arounds for overtime as needed
- coach, train, counsel hourly associates and administer discipline
- perform some Night Audit functions and produce Night Audit reports
- prepare, copy, and distribute reports
- handle special guest requests
- attend and contribute to meetings to maintain employee relations and morale
- participate in Manager on Duty coverage as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter