Operations Manager

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $27.50 - $34.62

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

401(k) Plan

Paid Time Off

Life insurance

Employee stock purchase plan

Tuition Assistance

Job Description

Residence Inn by Marriott Los Angeles Burbank/Downtown is a part of Marriott International, a globally recognized hospitality company renowned for its commitment to exceptional guest experiences and employee development. Residence Inn specializes in accommodations designed for long-term travelers, blending spacious suites equipped with full kitchens with a warm, service-oriented atmosphere. This combination enables guests, whether visiting for business or leisure, to thrive in an environment that feels like a modern home away from home. Marriott International's portfolio of brands, including Residence Inn, is synonymous with quality, innovation, and a strong service culture, addressing the distinct needs of various traveler segments.
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Job Requirements

High school diploma or GED
four years experience in guest services, front desk, housekeeping, or related area
or two-year degree in hotel and restaurant management, hospitality, business administration, or related major with two years experience
strong leadership skills
excellent communication abilities
ability to work full time
must be located in Burbank, California
availability for bonus eligible management position

Job Qualifications

High school diploma or GED
four years of experience in guest services, front desk, housekeeping, or related area
or two-year degree in hotel and restaurant management, hospitality, business administration, or related major with two years experience
strong leadership and communication skills
ability to understand financial statements and performance data
experience in customer service
ability to manage staff and operations
proficiency in conducting audits and monitoring program compliance

Job Duties

Supports execution of all hotel operations departments
manages and leads staff
improves guest and employee satisfaction
maximizes financial performance of department
ensures standards and procedures are followed
communicates goals and updates to team
assists with staff scheduling and productivity
provides excellent customer service
addresses guest and employee concerns
conducts hiring and orientation activities
assists in performing annual quality audits
monitors key control programs
responds to customer service requests

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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