Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401(k)
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Job Description
Residence Inn by Marriott Los Angeles Burbank/Downtown is part of Marriott International, a globally recognized leader in the hospitality industry dedicated to providing exceptional lodging experiences. Marriott International boasts a rich portfolio of brands and a commitment to a diverse and inclusive workplace that values the unique backgrounds and talents of its associates. Known for its legendary service culture and opportunities for growth, Marriott offers dynamic career paths in the hotel and guest services sector. Residence Inn by Marriott focuses on serving long-stay guests, providing the comforts of a modern home with spacious suites and full kitchens, combined with genuine... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related area
- OR Associate degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related area
- Strong leadership abilities
- Excellent communication skills
- Ability to work full time and in management capacity
Job Qualifications
- High school diploma or GED with 4 years of relevant experience
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with 2 years of relevant experience
- Proven leadership and team management skills
- Strong understanding of guest services and hotel operations
- Ability to analyze financial and operational reports
- Excellent communication and interpersonal skills
- Experience in conducting quality audits and monitoring guest satisfaction
- Proficient in scheduling and staff development
Job Duties
- Supports the successful execution of hotel operations in various departments
- Manages staff and leads teams to meet and exceed property goals
- Translates guest tracking and productivity goals to the team
- Understands and communicates guest and employee satisfaction feedback
- Ensures adherence to property standards and recovery plans
- Publishes guest satisfaction results and addresses employee concerns
- Assists in scheduling and performs hourly job functions as needed
- Provides excellent customer service and timely response to guest concerns
- Participates in annual quality audits and oversees key control programs
- Interviews and helps in hiring decisions
- Ensures thorough orientation for new employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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