Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,700.00 - $76,900.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Disability insurance
Life insurance
Job Description
Hyatt Place Albany is a newly opened hotel that began welcoming guests in September 2023. Positioned in the vibrant downtown area along the scenic Hudson River, this location enjoys convenient access to multiple CDTA bus routes, making it an ideal stay for travelers and visitors looking to explore Albany with ease. Surrounded by a diverse array of dining and entertainment venues, Hyatt Place Albany offers guests not just a place to sleep but a complete experience of the city’s local charm and attractions. As part of HEI Hotels and Resorts, one of the largest hotel management companies in the United... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years front desk experience preferably in leadership role
- Proficient with PMS system
- Knowledge of brand's reward program
- Ability to handle cash and credit transactions
- Computer literacy and financial management skills
- Ability to manage difficult customers with patience and diplomacy
- Knowledge of local area attractions and transportation
- Ability to remain calm and alert in emergency situations
- Knowledge of employment laws and labor relations
- Ability to maintain positive working relationships
- Strong decision-making skills
- Understanding of hotel operations
- Effective communication abilities
Job Qualifications
- Minimum of 2 years front desk experience preferably in leadership role
- Proficient with PMS system
- Advanced knowledge of brand's reward program
- Able to handle cash and credit transactions
- Computer literacy and financial management skills
- Ability to effectively deal with internal and external customers with patience, tact, and diplomacy
- General knowledge of local area attractions and transportation
- Able to observe and detect signs of emergency situations and remain calm during emergencies
- Working knowledge of federal, state, and local employment laws including equal employment opportunity and labor relations
- Ability to establish and maintain effective working relationships with associates and customers
- Ability to make sound business decisions quickly based on experience and judgment
- Knowledge of hotel operations including marketing plans, security, personnel, budget forecasting, and quality assurance
- Effective verbal and written communication skills
- Ability to adapt communication style for different audiences
Job Duties
- Ensure efficient guest registration, checkout, guest service, and telephone service while ensuring all brand standards are applied
- Implement company and franchise programs
- Prepare forecasts and reports and assist in the development of the room's budget
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Track guest satisfaction surveys and maximize usage of the guest response tracking system
- Develop and implement controls for expense management and utilize labor management tools to schedule and control labor costs
- Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline or termination of staff members
- Ensure timely completion of performance appraisals
- Communicate verbally and in writing to provide clear direction to staff
- Interact positively with customers and take action to resolve problems to maintain high customer satisfaction
- Ensure compliance with front office, guest service, and PBX standard operating procedures and policies
- Coordinate activities with other hotel departments to enhance communication and guest satisfaction
- Assist in daily maintenance of room inventory to achieve optimal revenue and guest expectations
- Resolve customer complaints and anticipate potential problems by monitoring complaints, operational issues, flow, and associate performance
- Develop strong relations with sales team to discuss and implement sales strategies
- Maintain regular attendance and comply with attendance rules
- Perform any other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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