Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $27.40
Work Schedule
Standard Hours
Benefits
Health Insurance
401k plan
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Job Description
Courtyard by Marriott Melbourne West, located in Melbourne, Florida, is part of the globally recognized Marriott International portfolio of brands. Marriott International is dedicated to providing exceptional hospitality experiences worldwide, and Courtyard is specifically designed to meet the needs of business travelers. This hotel offers a welcoming environment where innovation, comfort, and customer service excellence converge to create memorable guest experiences. Marriott International prides itself on fostering an inclusive workplace culture that values diversity, celebrates unique associate backgrounds, and is committed to equal opportunity employment without discrimination based on protected classes such as disability or veteran status.
The role... Show More
The role... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, or Business Administration
- 2 years experience in guest services, front desk, housekeeping, or related area
- strong leadership and communication skills
- ability to manage teams effectively
- knowledge of hotel operations
- commitment to guest satisfaction
- availability to work full time
- professionalism and courtesy in employee and guest interactions
Job Qualifications
- High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- 4 years experience in guest services, front desk, housekeeping, or related areas or 2 years experience with 2-year degree
- proven leadership skills
- strong customer service orientation
- ability to manage and motivate staff
- excellent communication skills
- knowledge of hospitality operations and standards
- ability to analyze financial and performance reports
- competency in handling employee and guest concerns professionally
Job Duties
- Ensures goals are translated to the team related to guest tracking and productivity
- understands and communicates employee and guest satisfaction results with action plans
- assists in developing team capabilities to meet expectations
- leads by example with confidence, energy, and enthusiasm
- assists employees in understanding and exceeding guest needs and expectations
- follows property-specific second effort and recovery plans
- publishes guest satisfaction results timely including forms and comment cards
- takes proactive approaches to employee concerns
- extends professionalism and courtesy to employees and guests at all times
- communicates and updates all goals and results with employees
- meets semiannually with staff one-to-one
- assists and teaches team scheduling against guest and hours/occupied room goals
- performs hourly job functions as needed
- provides excellent customer service by being readily available and approachable
- responds timely to customer service requests
- ensures all team members meet or exceed hospitality requirements
- assists in performing required annual quality audits with general manager and regional director
- ensures a viable key control program is maintained
- understands financial statements, sales, and performance data
- participates in interviewing and hiring decisions
- ensures thorough and timely orientations for new team members
Job Qualifications
Experience
Mid Level (3-7 years)