Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $30.24 - $33.17
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Career development opportunities
Job Description
Residence Inn by Marriott Pleasant Hill Concord, located in Pleasant Hill, California, is part of Marriott International's suite of hospitality services renowned for delivering exceptional guest experiences particularly tailored to long-stay travelers. This hotel offers spacious suites equipped with full kitchens, creating a home-like environment for guests who need comfort and convenience during extended visits. The establishment prides itself on its dedicated team culture that values diversity, teamwork, and exceptional service, aiming to ensure guests not only feel welcomed but thrive during their stay. Marriott International as a whole holds a strong commitment to equal opportunity employment and inclusion, fostering... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related professional area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years experience in guest services, front desk, housekeeping, or related professional area
- strong leadership and management abilities
- excellent interpersonal and communication skills
- ability to work full time
- availability to work on-site at Pleasant Hill, California
- understanding of hospitality operations and guest service standards
- ability to manage multiple departments and staff
- proficiency in scheduling and conducting quality audits
- effective problem-solving skills
- commitment to Marriott International core values and equal opportunity principles
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related areas
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience
- strong leadership and team management skills
- excellent communication and interpersonal skills
- ability to analyze customer satisfaction data
- proficiency in overseeing daily property operations
- knowledge of hospitality standards and procedures
- experience in managing financial and operational goals
- ability to resolve employee and guest concerns effectively
- capacity to lead by example with energy and enthusiasm
- skilled in scheduling and staff development
- understanding of quality audit processes
- familiarity with key control programs
Job Duties
- Supports the successful execution of all hotel operations departments including front office, business center, recreation/health club, housekeeping, food and beverage/culinary and engineering/maintenance
- strives to continually improve guest and employee satisfaction
- maximizes financial performance of the department
- ensures standards and procedures are followed
- leads specific team while assisting with meeting or exceeding property goals
- translates goals to teams related to guest tracking and productivity
- communicates employee and guest satisfaction results and game plans
- assists in ensuring team capabilities meet expectations
- leads by example with confidence, energy, and enthusiasm
- helps employees understand and exceed guests’ needs and expectations
- follows property-specific second effort and recovery plan
- publishes guest satisfaction results promptly
- takes proactive approaches with employee and guest concerns
- extends professionalism and courtesy to employees and guests
- communicates and updates goals and results with employees
- meets with staff one-to-one semiannually
- teaches team scheduling against guest and occupied room goals
- performs hourly job functions as needed
- provides excellent customer service by being approachable
- responds timely to service requests
- ensures all team members meet or exceed hospitality requirements
- assists in annual quality audit
- ensures key control program is viable
- understands financial performance data
- participates in hiring and orientation processes
- reviews and implements hiring recommendations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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