Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,000.00 - $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
bonus eligibility
Job Description
Hyatt Place Pasadena is a contemporary hotel that is part of the globally recognized Hyatt Hotels Corporation, known for its dedication to providing exceptional guest experiences through attentive service and well-maintained, modern facilities. Located in Pasadena, California, this Hyatt Place property offers a blend of comfort and convenience, catering to both business travelers and leisure guests. The hotel prides itself on a welcoming atmosphere and a commitment to delivering high-quality hospitality in alignment with Hyatt's renowned standards. Hyatt Place Pasadena embodies the brand’s philosophy of creating meaningful experiences through personalized service and thoughtful amenities. Their team is made up of... Show More
Job Requirements
- High school diploma or equivalent experience
- 1-2 years of management or supervisory experience
- Strong oral and written communication skills
- Excellent organizational and time management skills
- Knowledge of department-specific procedures and general hotel operations
- Ability to supervise and manage staff effectively
- Strong focus on guest satisfaction and positive guest relations
- Ability to communicate effectively in English
- Flexibility to work weekends, holidays, and varied shifts
- Ability to handle cash and credit transactions accurately
Job Qualifications
- High school diploma or equivalent experience
- 1-2 years of management or supervisory experience, hotel experience preferred
- Strong oral and written communication skills
- Excellent organizational and time management skills
- Knowledge of department-specific procedures and general hotel operations
- Ability to supervise and manage staff effectively
- Strong focus on guest satisfaction and positive guest relations
- Ability to communicate effectively in English, a second language (Spanish preferred) is a plus
- Ability to handle cash and credit transactions accurately
- Knowledge of and adherence to company rules and SOPs
- Experience with OPERA PMS preferred
Job Duties
- Approach all guest and employee interactions with attentiveness, courtesy, and a service-oriented mindset
- Manage hotel operations in alignment with Hyatt and Ensemble standards, including Front Office, Food & Beverage, and Housekeeping, ensuring compliance with SOPs and high-quality service
- Collaborate with Department Heads to understand each role’s impact on hotel operations and assist in supervising staff as needed
- Ensure compliance with safety, security, and certification requirements, including Food Handlers, Hyatt Human Trafficking training, and other applicable state or hotel regulations
- Assist the General Manager with financial reporting and operational goals to achieve profitability through revenue generation, cost control, and guest satisfaction
- Foster an empowered team environment, promoting employee decision-making to enhance guest experiences and following up on successes and opportunities
- Support training initiatives across departments using effective training methods to maintain service standards
- Assist Human Resources with recruiting, hiring, and onboarding staff based on occupancy and operational needs
- Participate in weekly operations meetings to address overall hotel performance
- Be visible in public areas during peak times to greet guests and offer assistance as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter