Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,000.00 - $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Manager exempt
Salaried
bonus eligible
Medical
Dental
Vision
401(k) retirement plan
Job Description
Hyatt Place Pasadena is a vibrant and welcoming hotel located in the heart of Pasadena, California. As part of the Hyatt Hotels Corporation, a globally recognized hospitality leader known for its commitment to exceptional guest experiences, Hyatt Place Pasadena offers modern accommodations, thoughtful amenities, and convenient access to local attractions. The hotel prides itself on creating comfortable and engaging environments for both business and leisure travelers alike. Guests choose Hyatt Place Pasadena for its blend of quality service, spacious rooms, and attentive staff dedicated to exceeding expectations. The property features a range of services including a 24-hour fitness center, free... Show More
Job Requirements
- High school diploma or equivalent experience
- 1-2 years of management or supervisory experience
- Strong oral and written communication skills
- Excellent organizational and time management skills
- Knowledge of department-specific procedures and general hotel operations
- Ability to supervise and manage staff effectively
- Strong focus on guest satisfaction and positive guest relations
- Ability to communicate effectively in English
- a second language (Spanish preferred) is a plus
- Ability to handle cash and credit transactions accurately
- Knowledge of and adherence to company rules and SOPs
- Experience with OPERA PMS preferred
- Flexibility to work weekends, holidays, and varied shifts as needed
Job Qualifications
- High school diploma or equivalent experience
- 1-2 years of management or supervisory experience, hotel experience preferred
- Strong oral and written communication skills
- Excellent organizational and time management skills
- Knowledge of department-specific procedures and general hotel operations
- Ability to supervise and manage staff effectively
- Strong focus on guest satisfaction and positive guest relations
- Ability to communicate effectively in English
- a second language (Spanish preferred) is a plus
- Ability to handle cash and credit transactions accurately
- Knowledge of and adherence to company rules and SOPs
- Experience with OPERA PMS preferred
Job Duties
- Approach all guest and employee interactions with attentiveness, courtesy, and a service-oriented mindset
- Manage hotel operations in alignment with Hyatt and Ensemble standards, including Front Office, F&B, and Housekeeping, ensuring compliance with SOPs and high-quality service
- Collaborate with department heads to understand each role’s impact on hotel operations and assist in supervising staff as needed
- Ensure compliance with safety, security, and certification requirements, including Food Handlers, Hyatt Human Trafficking training, and other applicable state or hotel regulations
- Assist the General Manager with financial reporting and operational goals to achieve profitability through revenue generation, cost control, and guest satisfaction
- Foster an empowered team environment, promoting employee decision-making to enhance guest experiences and following up on successes and opportunities
- Support training initiatives across departments using effective training methods to maintain service standards
- Assist Human Resources with recruiting, hiring, and onboarding staff based on occupancy and operational needs
- Participate in weekly operations meetings to address overall hotel performance
- Be visible in public areas during peak times to greet guests and offer assistance as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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