Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $51,316.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Employee Referral Program
bonus program
Merit Increase
Paid vacation
Flex Days
401k with Employer Contribution
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability
short-term disability
accident insurance
critical illness insurance
Job Description
MHG Hotels LLC is a prominent hospitality company renowned for its commitment to excellence in hotel management and guest services. With a focus on creating memorable experiences for guests, MHG Hotels operates a diverse portfolio of properties that emphasize quality, comfort, and personalized service. As a leader in the hospitality industry, the company values professionalism, integrity, and a team-oriented culture that fosters collaboration and growth among its employees. MHG Hotels is dedicated to cultivating a diverse and inclusive workforce, ensuring that every guest and employee feels respected and valued. The company offers competitive salaries and comprehensive benefits designed to support... Show More
Job Requirements
- High school diploma or equivalent
- Hotel management experience required
- Ability to stand, walk, and sit for extended periods
- Ability to read and visually verify information in various formats
- Fine motor skills and hand-eye coordination
- Ability to lift, carry, push, pull objects weighing less than 25 pounds without assistance
- Professional demeanor
- Warm and welcoming personality
- Excellent problem-solving abilities
- Strong communication skills
- Ability to engage with diverse individuals
- Availability to work flexible shifts including holidays
- Clean professional appearance
Job Qualifications
- Hotel management experience required
- Hospitality degree preferred
- Strong leadership skills
- Excellent interpersonal and communication abilities
- Ability to manage multiple departments and collaborate effectively
- Knowledge of budget management and revenue optimization
- Experience handling guest complaints and service recovery
- Ability to develop strategic goals
- Strong organizational and time management skills
- Ability to maintain a professional appearance and demeanor
- Availability to work days, nights, weekends, and holidays
Job Duties
- Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests
- Ensure compliance with SOP’s, policies, procedures, and service standards
- Handle guest complaints and oversee service recovery process
- Assist in managing budget and ensure revenue and guest satisfaction goals are met
- Develop short- and long-term strategic goals for performance improvement
- Understand the P&L statement
- Meet all report deadlines daily, weekly, and month end
- Work closely with department managers and general manager to maximize room yield and hotel revenue
- Oversee and manage all departments and work closely with department heads daily
- Maintain communication between departments and the General Manager
- Be responsible for occupational health, fire, and life safety
- Strive to improve service performance
- Maintain a friendly, cheerful, and courteous demeanor at all times
- Utilize interpersonal and communication skills to lead, influence, and encourage others
- Encourage and build mutual trust, respect, and cooperation among team members
- Serve as a role model to demonstrate appropriate behaviors
- Communicate clear and consistent messaging regarding processes across all departments
- Develop specific goals and plans to prioritize, organize, and meet customer expectations daily
- Support various departments in daily operations
- Identify developmental needs and coach, mentor, or help improve skills of others
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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