Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $58,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Professional Development
401(k) Plan
Flexible Schedule
Job Description
Mint House is a leading residential hospitality company offering tailored apartment-style accommodations that combine the familiar comforts of home with the convenience and services of a hotel. With a presence in vibrant downtown locations such as New York, Denver, Nashville, Washington D.C., and Dallas, Mint House caters to the modern traveler, especially those blending business and leisure travel, known as bleisure guests. The properties are thoughtfully designed with a modern aesthetic, incorporating sustainable practices that highlight the unique charm and character of each city. This approach to hospitality delivers fully equipped and tech-enabled spaces that ensure guests can maintain productivity... Show More
Job Requirements
- Minimum of 3 years hotel management experience at a boutique hotel or extended stay
- Spanish bilingual strongly preferred
- Exceptional people skills and experience hiring, training, coaching, and managing hourly employees
- Comfort with new tech-stacks and using mobile apps while interacting with guests
- Honest, reliable, and able to work effectively independently and with a team
- Confident to take charge and problem solve when needed
- Process-oriented skill sets to manage vendor relationships like housekeeping, linen/laundry, maintenance
- Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance
Job Qualifications
- Minimum of 3 years of hotel management experience at a boutique hotel or extended stay
- Exceptional people skills with experience in hiring, training, coaching, and managing hourly employees
- Comfort using new technology stacks and mobile apps while engaging with guests
- Honesty, reliability, and ability to work independently and as part of a team
- Strong problem-solving skills and confidence to take charge
- Process-oriented with skills to manage vendor relationships including housekeeping, linen/laundry, and maintenance
- Spanish bilingual skills are strongly preferred
Job Duties
- Develop vendor relationships and perform housekeeping quality audits and inventory checks in apartments to ensure brand standards
- Lead troubleshooting and maintenance of technical issues including WiFi connectivity, TV setup, light bulb replacements, and manage contractor appointments
- Collaborate cross-functionally with the corporate team to implement standards and procedures alongside the Market Lead
- Prioritize, delegate, execute, and support day-to-day tasks of Associates to create personalized guest experiences and ensure team accountability
- Manage Associate coverage to ensure efficient service and coordination
- Conduct regular room inspections and engage with housekeeping to address maintenance and cleanliness concerns
- Provide training, coaching, and performance feedback to Associates focusing on execution
- Promote a guest-centric culture to drive positive results
- Communicate real-time feedback to Guest Agents and Supervisors to meet service expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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